ZavaZone Sterling

"Yet another example of a business that is quick to invest huge sums of money into attracting customers, but zero money or effort into keeping them safe once they get inside the door. Completely unsafe environment percolated by employees who couldn’t be bothered to maintain situational awareness, leading to increased opportunities for your children to get injured and for injuries to go unnoticed. Today, my son slipped and fell onto a hard plastic ball while traversing an obstacle within the parameters of its intended use. Having the wind knocked out of him, he writhed in pain for over two minutes, during which time not a single employee took notice, nor offered assistance as he gasped for air. Luckily, I was there to help, but if I hadn’t been (say I had been in the parents’ lounge, for instance), my son could have experienced a medical emergency without any assistance from the staff. This is completely unacceptable, and is the reason why companies like this require customers to sign a waiver. The fact is that if anything more serious had happened to my son today, ZAVAZONE would have been quick to deny any responsibility. Never again will I patronize such a dismissive and careless business. There was zero management presence on the floor - all employees were naive teenagers far more concerned with what their phones could offer to pass the time instead of paying attention to the kids. Some employees were indistinguishable from the crowd, making it impossible to seek help if I had needed it. In addition, they have an obstacle course on the second level in which the children are entrusted to detach and attach their harnesses to the zipline correctly. A single mistake could prove fatal, yet ZAVAZONE clearly has zero interest in supervising the transfer of the clips from one zipline to another so the kids can traverse this otherwise fun obstacle safely. This place is pathetic, and you should proceed with extreme caution. Please see attached photos for reference."

"This place is super fun for kids who likes to jump, climb. It reminds a lot the show American Ninja Warriors. My son went to a birthday party and was very nice."

"Awesome way to spend a Sunday morning with the kiddos! No hot sun, just indoor fun for kids of all ages. ZavaZone Sterling is the best of so many worlds for parents of busy kiddos. They have activities that will engage and challenge your kid to address fears of heights. If your kid is willing to take a leap of faith, the heights and rope climbs will not be a problem. The staff are friendly, professional and helpful in getting the kids harnessed in the courses. The facilities are clean, well lit and safety is clearly the number one goal. The restroom was clean, and both paper and soap was restocked. If you’re looking for a party place for a kids party, they have you covered with private rooms as well. Pro Tip, go early as possible to have the place to yourself, it’s a blast! Enjoy."

"Great time here with tons of activities for kids including wall climbing, Ninja course, obstacle course, trampolines, etc. Loved it with the one exception that staff are not always diligently monitoring the areas. Case in point, a woman with 2 kids, including a toddler, paid for one kid, then let the toddler run amok getting nearly killed multiple times while she was on her phone. I get that you want your kids to have fun, but at least pay for the 2 kids, sign the waivers, and follow the rules."

"Good place for hosting a birthday party. I wish the party room was a little bigger but the play area is huge and so many things for kids of all ages 5+ we are definitely going back for some more fun. The place is clean and well maintained."