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Student Travel Services
2431 Solomons Island Road, Annapolis, Maryland, United States
About the Student Travel Services
Student Travel Services, located at 2431 Solomons Island Road in Annapolis, Maryland, is a premier travel agency specializing in Spring Break travel packages for students. Whether you're looking to party poolside with top DJ's, participate in crazy contests, snorkel in crystal clear waters, or just relax on the beach, STS has you covered. With all-inclusive packages, you can jump to the front of the line and party like a rock star at the hottest clubs.
Safety is a top priority at STS Travel, as they carefully select locations and hotels that cater to young adults. Their staff is always on-location to assist you throughout your Spring Break experience. Follow their tips for a safer and more enjoyable trip. Don't miss out on the ultimate Spring Break experience with Student Travel Services.
Photos of Student Travel Services
2431 Solomons Island Rd #302, Annapolis, MD 21401, United States
Opening hours of Student Travel Services
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Student Travel Services
"Considering STS is a customer service based company, I am appalled at the lack of communication and overall disrespect the employees have for paying customers. From the first day we arrived, the STS workers were rude and acted as if it was a burden that we had questions despite providing limited details about the activities and schedule. Events were disorganized and we had to rely on other customers to find out when and where activities took place. This was incredibly frustrating because we paid STS to properly organize the trip for us. Frankly, it would have been simpler and cheaper to book a trip separately if we had known how disorganized and uncommunicative Student Travel Services is. In addition to the poor service and rudeness of the employees, we were also cheated out of excursions we had prepaid. My friends and I had purchased the booze cruise separately prior to going on the trip since it was supposed to be scheduled on the Monday after arrival. After arrival at the resort, STS representatives continued to “postpone” the cruise due to “weather,” despite clear skies and good weather the rest of the week. The booze cruise was never rescheduled for the entire trip and STS never gave definitive information on the cancellation or refunds. On the last day of the trip, the cruise was declared as completely canceled and we were informed that we would not be getting a full refund for no valid reason. The booze cruise itself was $100, and it is clear the services were not rendered. The STS staff claimed we would get a $40 refund maximum and spent a majority of their time dispersing blame. I am disgusted by the blatant disregard for consumer rights and the behavior presented by STS staff at the time. I did not personally speak to a staff member at the time, but this was due to them being completely unavailable and inaccessible during the trip to a majority of the customers there. We all had to communicate through the few people who were able to get into contact with the STS employees. Overall, I would not recommend using STS and would like to spare people some money in the future."
"From the beginning, communication was very poor through STS, and there is a lack of customer service. It is hard to get through to a live agent as they did not answer the phone when I attempted to contact them. My trip was at Breezes Resort in Nassau, Bahamas, and I am very disappointed. It was almost right away that we were pushed to purchase very expensive "VIP packages." We ended up purchasing these overpriced packages, and for the price, our expectations were not met. The venues were empty and the atmosphere was subpar. The biggest disappointment was the booze cruise we were promised as a part of purchasing these VIP tickets. The booze cruise was 100 dollars and was supposed to be on the Monday of our trip. Charlie kept notifying us that the Booze cruise was getting pushed back due to weather even though there were plenty of boats providing services in the ocean. Finally, on the last full day of the trip, he notified us very last minute that the booze cruise was cancelled due to weather. We were upset by this and thought refunds would be issued, but nothing came about. I have called the place the past couple of days to try to get some sense of this. No definitive answer has been given to me about refunds, and instead the topic is danced around. Overall, if you get anything from this review, please do not book through STS as I feel I got scammed and paid great amounts of money for a bunch of overpriced and unreceived services."
"Do not plan a trip through STS. I just came back from the Bahamas and I stayed at Bahamas Breezes. The trip was roughly 1500 for an all inclusive 5 night trip. However once we got there we realized quickly that the cost would be much more than that. Excursions cost me an additional 250 for 3 events that were not fulfilled. I had spent $100 on a booze cruise event that never happened and STS refused to give anyone refunds. When we asked the trip advisor he failed to provide any information on how to get a refund and dodged our requests and concerns. Additionally the staff was unhelpful and inconsistent with their policies and disrespectful to the younger guests. Do not recommend booking through STS unless you want bad communication and spending way more than you originally planned."
"SCAM. Please do not waste your money going through this agency. We were given many false promises, and we did not receive refunds when we did not get the services we purchased. I greatly, GREATLY regret going through STS. To specify: We purchased a $100 ticket for a booze cruise, which was scheduled for a Monday. It kept getting pushed back each day with a different excuse from Charlie each time. Finally, on Thursday, Charlie claimed that the company cancelled due to wind, yet there were many other booze cruises that took place on that same day. For those people who specifically paid for the booze cruise, we were not offered a refund. There were many rumors that the cruise was never booked, and Charlie was just coming up with excuses to avoid confrontation. It seemed that there kept being a need for more and more unnecessary purchases, and that was pushed onto the students by STS. We did not know what we were getting into nor how much money we would end up spending for nothing. In general, there was a huge lack of communication that left students lost and confused. A group of our friends were mistakenly driven to Atlantis rather than Breezes, and the two are substantially far from each other. The taxi driver took the students off the main road and stopped at an ATM along the way. You can imagine how scary this would be for a student visiting a country that they have never been to before. It was almost an intimidating atmosphere, threatening us that if we lost our little plastic wristbands that it would be a $200 charge to replace, that if we caused the slightest damage to the room it would be a $150 charge per roommate. There is more I could say, but it is too much to type. I hope you can see that going through STS was a TERRIBLE decision."
"I am extremely disappointed with Student Travel Services. The customer service was absolutely terrible and the entire experience was a complete nightmare. The staff were unprofessional and rude, and it was clear they didn't care about the customers they were supposed to be serving. The trip itself was poorly organized and lacked any real substance. The itinerary was misleading and it felt like we were rushed through each location without really experiencing anything. The accommodations were also subpar and not at all what was advertised. To make matters worse, we experienced several issues with transportation which caused us to miss out on some of the planned activities. When we tried to speak with the staff about these issues, they were dismissive and unhelpful. Overall, I would not recommend Student Travel Services to anyone. Save your money and go with a different company that actually cares about their customers and provides a quality experience."
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