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Caliber Collision
6465 Frankford Avenue, Baltimore, Maryland 21206
About the Caliber Collision
Caliber Collision is a trusted car repair institution located at 6465 Frankford Avenue in Baltimore, Maryland. With a commitment to excellence and customer satisfaction, Caliber Collision offers top-notch repair services for all types of vehicles. Their team of skilled technicians is dedicated to providing high-quality workmanship and timely service to get you back on the road safely. Whether you need minor dent repairs or major collision damage restoration, Caliber Collision is the go-to destination for all your automotive repair needs. Trust Caliber Collision to restore your vehicle to its pre-accident condition with precision and care.
Photos of Caliber Collision
6465 Frankford Ave, Baltimore, MD 21206, United States
Opening hours of Caliber Collision
Monday:
08:00 - 17:30
Tuesday:
08:00 - 17:30
Wednesday:
08:00 - 17:30
Thursday:
08:00 - 17:30
Friday:
08:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Caliber Collision
"Upon pick up the car was not washed had bondo dust all over it while doing and inspection of the work they did some cables where not attached to the brackets correctly And my left exhaust tip was completely not bolted down. On the inside of the car dirty floor mats where still in the car and there was dust all inside the car as if they where working on it with the doors open , in the trunk there was clips missing for the rear hatch considering that I was not at fault for this accident and it was already an inconvenience for me not to have my car the job was mediocre."
"I've dealt with Caliber several times this year because people continue to try to break into my husband's Hyundai. The parts take weeks on weeks to come in but our car looks good as new after the repair."
"I love this place. Mina communicated to me every 4 days about my vehicle. It came early as expected. Everyone was super nice. Quality work. My car looked and ran like brand new when I got it back."
"I'm not sure how I feel about this place as my car is currently sitting on this lot. I had an accident nearly 3 weeks ago and among the damage was a busted tire. I'm told by Mina that they have to order a new tire to finish inspection for an estimate. I asked why they couldn't use the spare tire in my trunk in the mean time. The answer I was given was my suspension was messed up?!?! Needless to say that answer is very unclear. I'm not understanding why they can't use my spare to finish inspection. Instead you all ordered a tire when putting a spare on would speed up the process. Now I was told it would take 2 weeks from 10/16 to complete repairs. I'm honestly more confused as to why they couldn't use my spare and then was given the run around with an answer that didn't make sense. My estimate should have been done. I'm really not understanding why they couldn't complete the inspection without the tire. I'm not sure if people there are inexperienced or just don't want to do their job. I will call on Monday and if progress is not made, I will have my vehicle moved somewhere much faster and where people are experienced. So update: caliber has been keeping me updated on the "work" they were gonna do on my car before even sending an estimate to my insurance company. Turns out my car is totaled. So they essentially started this repair process AND THEN sent an estimate to my insurance. After today I am releasing the vehicle to my insurance company for totaling. It took them 2.5 weeks for this result when I could've been in a new car by now. Why??? But this is a result of caliber "jumping the gun". I was told they already ordered parts. Idk why they did that before knowing whether or not my insurance company was going proceed with repairs. The communication was super unclear from the jump. When I asked why they couldn't use the spare tire, I was told it was because of the suspension. Oddly enough after I left this review the first time, I get a call saying my tire rod was also damaged. How wasn't this known or explained the first time?"
"This is the worst experience I’ve ever had with a business. Not only have they failed to complete the work properly - twice! - but they’re rude (the “manager” in particular) and condescending. They’ve done such a terrible job, I’m worried about the safety of my vehicle and am going to have it independently checked by a third party. They also left my vehicle - exterior AND interior - a complete mess, with overspray and dust and debris from the garage. Please avoid this location at all costs. I've tried contacting their corporate office several times via phone and email and haven't heard back."
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