Jiffy Lube 5701 Harford Road, Baltimore, MD 21214

"My oil light came on this morning. I went in for an oil change. Ken told me I did not need an oil change that the filter was not fitting tightly. The crew tighten the filter and topped off the oil. No charge! Class act."

"The 2 employees performed the service so quick. Extremely extremely quick to the point that many of the areas were marked as compete even though they didn’t check everything. For example, my car is marked as vacuumed but they only vacuumed the passenger floor. They never gave any recommendations for future service. They marked my windshield wipers as ok though they were bad. They marked my cabin air filter as ok though it’s extremely dusty. The windows were never cleaned. The staff didn’t greet me when I arrived. The lady just looked at me without saying hello. The first thing she said was “what you getting done today?” Unprofessional and rude. They never even brought me to the computer to recommend any services though I know I need a ton of services since I just got an inspection by the dealership the week before going to jiffy lube. The employees at Harford rd literally changed the oil, vacuumed one part of the floor, added windshield fluid (and charged me for it) then said I’m done. I was in and out within about 6 minutes because they totally skipped an actual inspection. It’s not worth the $70 cost. I’m so glad that there’s a ridiculously huge hole in the lobby wall. That way I can see the actual oil being changed. I could also see, from that hole, that the unprofessional lady did vacuum the passenger seat. I could see that she put the vacuum away afterward only vacuuming the passenger floor and she didn’t wash the windows. I started to say something after my car was “done” but she seemed like she didn’t have much to lose and would probably start a physical fight. I just took my car and never turned back. This place is a joke lol."

"Floors weren't vacuumed, fluids weren't filled, tires weren't checked, none of the services on the checklist were done. They also stated on the receipt that my washer fluid bottle was cracked prior to service. Nobody told me this verbally nor was I ever informed of this. NEVER AGAIN"

"I don't know what happened. This place used to have excellent customer service but today the staff was rude and short with me. My oil change was done in 5 minutes which tells me they did none of the inspections they were supposed to do, no one went over the results of the inspections with me as they usually do (because they weren't done), and to top it all off, for some reason they rolled my window down and I couldn't get it to go all the way back up afterwards. This Jiffy Lube is no longer trustworthy to me. I've been to the Goodyear next door for other services but will probably start going there for my oil changes too."