Ciocca Subaru of Flemington Service & Repair Center

"They try real hard, but never seem to get it right."

"Such a decline of a fine dealership since Ciocca took over. They pretend to get all automated, yet their IT is lousy and doesn't work most of the time. I've been getting automated messages to schedule their 24,000 mile service, in the website, which I did, along with a couple other things. Strike #1, I am getting a call - A CALL!- that the time I scheduled in the website was not actually available - just kidding I guess! So we scheduled another time. Strike #2, I get a confirmation Sunday night at 8 pm when I can't even call, where the 24,000 mile service is not even mentioned, just the minor things. How do I know they booked enough time? How many times do I have to call to complete a simple task? Won't wait for a third strike. Bye Ciocca, taking my business to another Subaru dealership outside this unprofessional chain. Feeling sorry for the employees"

"Overbook appointments . Plan on a full day or more . Seem very unorganized. Bad feeling . Got my keys back and left . Mechanics may be good but the people in front are in over their heads . Have to find a new dealer ."

"Excellent! From scheduling my appointment on line, dropping off vehicle and receiving a "sanituzed" loaner, then being contacted that some extra time was needed, I picked up my car the next day without a hitch. A seamless operation! Even with informing the service department of an unexpected issue, failing 18 mos old battery, my needs were taken care of efficiently and successfully! Covid-19 prevention practices in place. I received my car fully sanitized and bathed! Signed....Very Happy Customer"

"I received first rate service as always. I was kept in the loop about the maintenance requirements. Explained all things appropriate to the repairs necessary i.e. oil change and rotation of tires as per my warranties."