H&M

"Terrible experience at this location. I purchased two full suits with under garments for my daughter and I and they charged me for an extra suit coat. When I called the store manager refused to refund it. The cashier made a mistake and rang up an extra item and I was forced to pay for it. Terrible business!"

"I always love HM. Unfortunately they bought up the size kids clothes I was hoping for and still haven’t restocked but that’s not their fault."

"Multiple poor customer service experiences in the month of June 2022 have made me never want to shop this store again. Staff are not on the floor helping customers. Twice in the month of June I tried to return items before the end of the 30 day period and the store was closed before posted hours. Two of the three staff and the manager, Mike, were pretentious and rude when I tried to return something on 7/10 new, with tags and still full price on the rack. It was outside the 30 days so cash refund was not available. We couldn’t find anything in the store for even exchange and asked for a gift card or store credit (I’ve worked retail many years and this has always been an acceptable return method the manager can approve as long as the items are current and not worn). The manager, Mike, never even looked at the return, refused, said I could exchange with new items then come back the next day and return the new items (waste of everyone’s time) or come back another day to return but that I would not receive full price for my return merchandise. Mike said store being closed was false, he was just a jerk. Refused to provide a copy of the return policy or how to contact the GM or District Manager for more info. Then accused me of trying to threaten him by asking for upper management contact. It was an uncomfortable situation for all involved. Returning new, unworn, in season merchandise with tags and my receipt should not have been this hard. I felt forced to exchange for items I didn’t need in order to get my moneys worth. H&M used to be a great, affordable and welcoming place with wonderful customer service. Customers don’t deserve to feel cheated out of their money or be disrespected. I’ll be spending my money elsewhere."

"I recently visited the store .I Will not shop in store or online . They just lost my business and I hope more . Time to boycott these types of businesses Americans . H&M doesn’t even follow the Actual mandate . They need to know People with medical conditions are Exempt!!! & you have to assume if no mask is worn thats the case. When I told the kid at the door After being stopped he acted like I was lying and made a fuss and would not let me enter . The owners and the managers really need to understand what’s happening before Hippa lawsuit start flying. Visited other stores in the mall ,was asked by a few but after medical was spoken there was no problem . (Here! you will need to bring your papers )"

"This is pretty much what the kids section plus more, always look like. Very disorganized, kids shoes are a mess and super hard to find sizes, the sales are never marked. Lots of cute stuff but someone needs to manage and organize the store a lot better. Mess."