Pep Boys,

202 US-130, Cinnaminson, NJ 08077, United States

"I made an appointment for 8am for a tire repair for one specific tire. There were no technicians here. I watched them pull my vehicle in at 9:30. An HOUR after that they tell me all the other things they found wrong with my vehicle. Why are you taking my car apart if all I wanted was a tire repair? Anyway I agreed to the additional maintenance and was told I’d have my car back in 30 minutes. It’s been an hour since then and they are still not done. I didn’t make an appointment for a simple repair thinking I would be here for 4 hours. Don’t allow for appointments unless you’re assigning a technician to it. If that technician calls out, notify the customer."

"While I have had issues with this location in the past, they have also taken good care of my car when I'm in a bind. I needed an oil change as well as some other much needed maintence - and they had me out of the store in roughly two hours. Harry, Dan, and the rest of the crew there did a great job keeping me informed and working on my vehicle. I greatly appreciated their work."

"Service center only, no more retail. No issues here. Had one tire replaced and reservation set up from Tire Rack. Took a little over an hour, so I recommend coming in early. Installation cost me $23.99, so very reasonable. Bathrooms are also available."

"First, the service, check-in process, work performed, etc., was good. My issue is if I schedule an appointment for noon and am not called to pick-up the vehicle until 6:15, there is something wrong with the process of service at Pep Boys. There is zero reason if I book an appointment for car service at 12 that a standard oil change is not completed by 2, at the latest. Otherwise, what is the point of having "appointments". If I had stayed at the service center, would it have been worked on sooner, I'm not sure."

"My experience was amazing! The staff here are professional, friendly and work fast. I can’t thank Tristiny enough for going above and beyond with providing stellar guest service. She was extremely patient with my little one and even helped him with his toys :)"