Domino's Pizza

"To be fair I don't really have an option to rate the atmosphere anything but 0 as this was a delivery service issue. But feel free to check the atmosphere yourself as I can't really accurately comment on it. Same for the food. I mean everyone knows what kinda quality of food they are getting going to a dominos but technically for this specific situation I cant really give an accurate rating as I never received my food. Basically I got home from a late night shift and ordered a small pizza and dessert for delivery. My order was immediately accepted and was in the "prep" stage for about an hour and half. I messaged the texting help system to start the cancellation process when I was notified the order was now actually out for delivery by someone named DM so I shouldn't worry it'll be here soon. Then it was out for delivery for over 2 hours. (I would have cancelled sooner but honestly fell asleep. After a long late night shift and a 4 hours delivery process from a place that is like 15 minutes away my eyes were barely open). Anyway at this point I'm thinking no big deal. Gotta be a glitch with the website I'll just submit for a refund. I got a response from them almost immediately which was great but they offered me a coupon for a free pizza. I apologized for the miscommunication on my part (there really wasn't one I was very clear but again. Mistakes happen. I was attempting to be polite) I told them I understand if the coupon needs to be returned but since I ordered a pizza, dessert and paid delivery charges I really need a refund not a coupon. I've now had to message them 3 more times because now that I have been abundantly clear that I need a refund, they mysteriously haven't been able to answer for 3-4 days. So weird since it took them only a couple hours to send a coupon that expires in 2 weeks that accounts for only a fraction of the money I paid to them to receive nothing. I will be honest I did eventually go very Karen-y on them and I did feel bad at first but at this point it's just ridiculous and I don't feel as bad anymore."

"Several people explained that this location will mess up the order and say they can only give a credit refund making us customers try to order again which is ridiculous. I ordered at 7:30, got my food at 8:30 and they forgot to bring a pizza. Called at 8:30 to get my pizza delivered and at 9:15, called again to cancel since they still did not show up to deliver the pizza. Alejandro got on the phone saying “what’s the problem” and continued to be rude the whole time, I asked for the store managers name and he repeated the name Wayne about 5 times like if I didn’t understand the first time. The food was cold, made sloppy & not good at all and the customer service is horrible, I asked for a refund and got told credit. So now I’ll just keep following up with Wayne the store manager to get my refund because this place honestly needs to be shut down. Don’t be miserable like Alejandro, if you hate your job, quit :)"

"Been a customer for years. Never had any problem with any order. Just couple days ago, they got one of my order wrong and gave that along with another free large pizza to compensate. Great customer service from all the staffs there. Definitely recommend to anyone."

"Their pizza is good but it doesn't matter how many u order, they always burn one."