Pep Boys

"Had 2 appointments for an oil change first day went in and they told me it was going to be 2+ hours even though I had an appointment so I rescheduled for first thing the next morning they promised me I would be in and out, after waiting 75 minutes car wasn't even in the garage yet I just asked for the keys back because I had other obligations and I couldn't wait any longer. Please at least be honest with customers and don't overbook appointments. I won't be back unfortunately."

"THIS SHOP IS THE WORSE! First and foremost, ED and DOM are awful managers. DOM cursed at me over the phone and did not even attempt to help and attend to my needs. I took my vehicle here to get tires on the rear. Ed informed me that my vehicle would be done that same day within a couple hours! A day goes by and I am forced to drive to pepboys to see my car sitting with the flat it originally had in the parking lot. Pepboys tells me that they cannot get my rim off because the lug nuts that THEY put on in the past are too tight. Waste of time and money and the shop is useless. I went inside the shop and nothing but young high schoolers. Don’t make the mistake I did and do not go here! What a joke DOM and ED are. I would do zero stars if allowed."

"All employees at Pep Boys are ALWAYS awesome EVERY TIME I bring my car! They are professional, knowledgeable and honest. Today, JC was especially helpful! He was thorough, courteous and detailed in finding my oil leak issue. His team is promptly fixing the leak to get my car back on the road! I highly recommend Pep Boys!"

"I had an excellent experience here today (5/21/23). I brought my car in for a last minute appointment to try and fix the work that another shop cannot seem to fix. I was greeted quickly and when I explained the nature of my concern I was told up front what it likely is, and that if it’s a certain setup they would not be able to fix it but I would need to return to the previous shop. It ended up being that scenario so I need to go back to the first shop, but Pep Boys was kind enough to set me up with a temporary fix to ensure that I am able to drive without worrying about my tire. They were kind and professional from start to finish and I fully intend to bring my vehicle back for future service work."

"Usually use the service center across the street but they were booked up so I tried to get an appointment here. Made it online for a “free diagnostic test” to check why my engine light was on. WELL…turns out it’s not free, it’s 99$ and that’s just to see what’s wrong with it. Then they charge you labor and service to fix it. Avoid !!"