Pep Boys,

1050 E Hunting Park Ave, Philadelphia, PA 19124, United States

"I must say that things are changing at this Pep Boys because how I was treated recently was a drastic change from previous experience months ago. The mechanic that serviced my car was Amazing and sharp!! Johnny was well mannered and was able to assist me with my car trouble in a timely manner which I extremely appreciated since I had to pick up the kids from school. He was on point, and I definitely recommend this place and will return for future services."

"The customer service here was wonderful from the beginning When I made the initial call, Edwin took the call and made sure when I came in I was taken care of by Johnny who was very informative on everything that was going on. I really appreciate how Cecily maked sure that my warranty was taken care of they all worked as a great team and will bring my car back."

"Johnny and Edwin are the real deal. From customer service to great car service. I almost didn’t come to the place after previous service but I needed quick assistance and I’m happy that I decided to come. I will be coming back!"

"I suddenly picked up a nail in a tire after passing one of our many construction sites so I rushed to Pep Boys on Hunting Park ( which has been my go to location). Despite their other projects they quickly examined the tires, identified the problem and prepared to seal the hole. They requested a delivery from the Hunting Park Auto Zone location in order to get an item they no longer carry. The cement glue was delivered. The tire was fixed. The staff was amazing, helpful, considerate and efficient. Back on the road in an hour for $26. Not bad!"

"Put Mt car in shop back in November in 2020 for an Axel. I was told the Axel was fine. They stared that it needed a new engine. That the axels were good. They first engine was faulty it feel apart. Then they put another engine in. Then they called stating that the axels were broken and needed to be repair. 7 months later I finally got my car back. My car was ransacked things were missing. My change was gone bracelet and trashed. I asked Mark what happen to my car he's response was IDK. Drove it for about a week. I then took it to get a new battery put in. The mechanic said that my battery belt was missing and I needed another one. Then he pointed out the the ventilation pipes and screws was missing from the new engine. Other things were broken. The warranty department said to return it to the pepboys that did the repair. Not happy about that. Spoke to Jose said hell take care of it. Received a call from Jose giving me a claim number. He started someone from the claim department would night me. Never received thst call. Called Peoboys back stating I never got the call from the claims department. His response oh really. Well you NEED to call them at 1800pepboys. Follow the prompts. 2 week later still no response. Photos to follow. Please any advice"