The UPS Store

"Absolutely appalling. Went to return an Amazon package and the guy was super rude. Not only that, but he messed up a return and now we can't send it back to Amazon. Second issue comes when we need a refund for a late shipment that was guaranteed and they tell us to call customer service despite knowing the STORE has to handle it, which took 1.5 HOURS on the phone with 5 DIFFERENT REPRESENTATIVES to find out. NEVER using this location again, and highly advise you not to either."

"They tell you you need to buy a box for Amazon returns and it’s not true. I complained to Amazon. They are a rip off. Do not do business here."

"Staff was efficient, professional while being personable and helpful even when there was a line in the store. Although there were a number of people in the store looking to drop off, the process was smooth and well organized."

"This store is awful. This was my first & last time there. I had a big return & as soon as i walked in the store the young man working there mumbled under his breath looking at me something I asked him what he said he stated “oh nothing”. There was no greeting from him nor the woman working there. I was told that they DONT retape orders up and that i would have to purchase tape, which was not like the ups I normally go to but was fine they said that. As frustrating as the whole process was, the woman barely wanted to speak to me & was short with me. However, randomly, she says I will charge you for the tape when I did leave the store yet. If you do not like micro aggressions nor bad customer service this is not the store to go to."