Kids Empire Manville

"I went for the first time for my grand-daughter’s birthday party last year. Since then I’ve taken her a few more times and it’s a lot of fun. She absolutely loves it and I really enjoy being with her and playing together. If you haven’t been it’s definitely a must. The price is reasonable and you only pay for your child and 1 adult is free. They don’t accept cash so make sure you bring a credit/debit card. They have combination lockers to put your stuff in and you MUST wear socks. Should you forget them they to have them for purchase"

"0 stars for most of the staff & overall operations. This is lengthy: To my dismay TODAY, 10 minutes prior to my child’s 3rd birthday party starting with cupcakes and ballons in hand, the area I was guaranteed my party was going to be located at was being occupied by another party. In fact there were at least 4 other parties that were setup and the area that allegedly was meant for my 10 guests of children under the age of 6 (including a couple of infants under the age of 1) was right in the front of the large slide that catapulted families a couple feet from us and a climbing maze that kids continually fell from. When I inquired exactly where the 3 tables were I was told we would have the manager who claimed her name was Jacqueline rudely pointed at a table that 2 random people were sitting at which meant with minutes of my guests arriving they hadn’t even set up our tables. When I told her I was advised less than 24 hours before in person from a supervisor named Wendy that we would be setup in the area nearest the Toddler area or the back corner by the restrooms, she sneered “I’M THE MANAGER and WE can’t guarantee you anything.” I replied that this is already not starting off well when I was told one thing and my party area isn’t even ready yet and that she didn’t have to have an attitude. I was taken aback and astonished by what transpired next. This lady claiming to Manage this establishment, barked back and threw her hands up “I DON’T HAVE TO TAKE THIS! YOU KNOW WHAT PARTY CANCELED!”. I scoffed in astonishment because the place was PACKED and now other families and employees are looking in our direction from her outburst. I reply, “Your upset that I’m trying to get clarification on a party I paid for.” And she replies “Yea! And I can CANCEL IT” as she looks at one of her lowly employees who is now snickering at this lady’s (used loosely) banter at an attempt to embarrass me and my child. I tell her I put a deposit (just like the rest of these parties) and she assures me she can just as well return it. This manager has the gall to use her “authority” at a leisure retail playground dedicated to families and children- according to owner and founder Haim Elbaz. Doesn’t seem like it. I plan on finding out who the Franchisee is and inquire how they allowed this place that’s been open less than a year be so poorly managed., Great concept Haim, HORRIBLE staff! I will say our party host Eric apologized profusely throughout guaranteeing he would make my daughter’s day extra special. I tipped and thanked him but told him let “Jacquelyn” know this isn’t over. If you don’t know how to talk and dela with people, get out of the customer service business sweetheart."

"The play area is just okay but nothing great. The price is very high for a facility like this. Irrespective of the time you are there , you have to pay $22 per child. There should be at least some lesser charge for end of the day slots or something."

"Kid's Empire exceeded my expectations! The facility is not only impeccably clean and safe, but the staff's dedication to creating a fun and educational environment for children is truly commendable. My kids absolutely love the variety of activities offered, and I appreciate the thoughtful attention to detail in every aspect of the experience. From engaging play areas to interactive learning opportunities, Kid's Empire has become our go-to place for family fun. The friendly and professional staff make every visit enjoyable, and I can confidently say it's worth every penny for the joy it brings to my children. Five stars without a doubt!"

"The birthday deals make absolutely no sense, but the place is super clean, staff are very friendly and my kids had a BLAST. Ran out of energy as soon as we got home"