The UPS Store

"Staff is awesome. They greeted me upon entry to the store and my return was done within 30 seconds. Easiest return ever."

"Man at the counter is condescending & rude. Went into the store today witb an amazon package & barcode, & when I got up to the counter with the barcode the man said “This is a customer package, you need to put it in a box or envelope. You should read the instructions.” I have taken plenty of returns back and never saw this tiny writing. My mistake, but I don’t need a lecture from someone who is supposed to provide customer service. I said , “Oh sorry. I didn’t see that” and left the store. I won’t go back in here again. Rude. If you don’t want to talk nicely to the public maybe don’t work the register. Take your returns back to Kohls. UPS is not good service"

"Coming to this store for the 5th time and being disappointed every time I will never go there again . I had a package I was returning to amazon with a QR code that stated customer pack having no tape of my own it was open. The worker told me she couldn’t take it. No customer service solution was given just this is not our store’s policy. It could have been transferred to another box or easily just taped closed. I would have paid eve though I have prime. When you are in a customer service business you do whatever is needed to please the customer.."

"I'm usually happy with people at this facility. Today I stopped by and they closed the store 7 minutes before their closing time of 3:00. I had a 1 minute drop off for an Amazon return now have to come back another day. UPDATE: I received a call from the manager explaining the employee requested and he approved the employee to leave early to take care of a personal issue."

"If there is negative star, I would give it to the store manager. I paid $70 for a package next day. I called to question why it didn’t get there as promised. He hung up on me. He told me that his worker been there for a long time. Accused me of lying so I say check you camera. This man definitely don’t know how to manage, train his worker and deal with customer. A 18 yrs old could probably do a better job than him. It’s a shame that I don’t even what to use Ups anymore because of him. I would drive an hour away to Spotswood since the manager for year is profession and honest."