Bayside Chrysler Dodge Jeep Ram of King George Service

"Very disappointed!! I scheduled a day off from work to have my vehicle diagnosed for a check engine light. I gave them the engine codes in advance along with a video of how my vehicle was behaving. The gal at the service desk personally took my phone to the technician and shared the video which was very nice of her to do. My son, who sacrificed his morning, picked me up from the dealership to drive me home. We got 5 minutes down the road and I received a phone call from the dealership saying “We pulled your engine codes and we will need you to reschedule a time to leave your vehicle for a couple of days to troubleshoot further”. I politely asked…”Why can’t they troubleshoot it now?” “That’s the reason I brought it to you today.“ “You’ve had my vehicle for a total 20 minutes.” I would understand more, if they would have had my vehicle for 6-8 hours trying to diagnose the engine light and THEN made the decision to call me and say we’ll need to keep your vehicle over night. I had a very hard time with the lack of effort from the service department. I decided to pick my vehicle up and made an appointment at another nearby Jeep dealership who is able to offer me a loaner vehicle for the entire time my vehicle is there. I will not be bringing my vehicle to this shop in the future. Very disappointed with the lack of effort put in to diagnose my vehicles issue and the complete disregard of my time."

"I was in the market for a used suv. I found the one I wanted a Bayside. There were some issues with the vehicle and Chris, a manager at the dealership, was contacted. Within 24 hours, the problem was resolved . No back-and-forth——- just an objective effort to remedy the situation This not only speaks to the personal integrity of Chris, but to the commitment of customer satisfaction at Bayside."

"I dropped my truck off to have a total of 8 recalls done on a Wednesday. When I spoke with the service department on Wednesday evening I was told that all of the recalls were being done and that they would be finished on Thursday. I went to pick my truck up on Saturday morning to find that 3 of the recalls were not done due to waiting for parts and that there was not a time frame for the parts to arrive. I also noticed that when picking my truck up, the service airbag system light was on so I left my truck to have that looked at since it was a new issue. On Monday I go to pick up the truck again to find that now my key will not work in my truck. When I spoke with the service writer I was told that in order for them to look at it I’d have to leave it for 2 more days. I spoke with the sales manager that was there (Stephen) who was the first person to even be curious what was wrong. He went out of his way to try and fix the issue and even had another gentleman that wasn’t part of service (Devon, hope I spelled that right) to attempt and try. Stephen then advised me to speak with Jim who is the service manager at Bayside. After taking my truck back into the service bay, he returned and said that it seemed to be something wrong with the fob, possibly the circuit board” and then proceeded to state that his technicians wouldn’t have done anything to cause that. Until this point I had not had an issue with that key at all. I am now down one key for my Ram. I will continue to use Bayside for sales as they actually seem to care about the customers but as far as the service department….they will never see another vehicle of mine."

"Very personable and professional starting from the first phone call to set up an apt to checking out. Had me in and out ahead of time as quoted. Even provided me a desk, so I could work while waiting. Had a problem with my turn signal. Would have been a pain for me to figure out, but they fixed it without even charging me. Never had that before. Definitely leaving my other servicing provider to continue here."

"Excellent experience from beginning to end. When I called to schedule my first service visit, they accommodated my schedule quite easily. Upon arrival at Bayside, I was welcomed and they immediately took my keys and went to work. The service (lube, oil, filter, tire rotation and software recall update) was done quickly (~1:20). The service advisor explained all they had performed including their multi-point inspection. Kudos for a job well done and a making me a happy customer."