AutoZone Auto Parts

"Young customer rep Nathan B was not helpful when looking for a wiper...told him make model and correct side of windshield. he came back with 16" and pointed me to the isle with about 50 different brands... should have beed 27" blade. didn't offer to assist. when I questioned him, his response was, "that's what the computer told me". how useless for someone to not offer any other expertise than "that's what the computer said"? took my business elsewhere"

"I had gone in to purchase a battery for my vehicle and accepted the offer to have them put it in. The battery totaled to $222; which is ridiculous…When the guy put the battery in, I noticed he was using the wrong socket and I said something to him. He said that he was using the right one, but yet he couldn’t get it to tighten. Finally, he went inside and got a wrench and tried using that; still unsuccessful. He then went back to using the same socket, which wasn’t working and using his fingers to tighten it. My car stalled in the parking lot, so I went back in and asked the manager to check. He came out with the computer checker, which had no detail of any issues. But he did not check my battery, and the reason why I asked him to check the battery which was because of it might not be tightened. My car stalled two more times in the parking lot; he said it could be because it’s a new battery. My car worked for two days; then it would not even turn over. I had a mechanic look at the car, who said that the connections were not tight enough, and the battery was not new. I am extremely disappointed with not only the service, but also feeling like I was dismissed because of being a woman. Women can know what they are talking about. I will be returning the battery and never going back here again."

"William Hughes always helps me and he is always polite and helpful."

"You desperately need self checkout. You have one staffer working and he's dealing with somebody who has a thousand questions and the only other staffer is behind the counter with a different customer looking for a part for another half an hour. I needed a single rear wiper blade and I had to wait for 25 minutes to get service. The guy behind the counter didn't even acknowledge me or say I'll be right with you or anything. Absolutely absurd. Get more staffing or add a self-checkout and then deal with the theft. Every AutoZone is like this."

"Friendly, and knowledgeable staff. Prices are slightly higher than where I normally go, however it's down the road from family so I look at it as paying for the convenience. When I go, they usually have the parts, tools, and accessories I need in stock so i dont have to wait for them to recieve it. One thing I don't like about this location is a lot of people shop here so there's most likely a small line forming at all registers and a brief wait time to check out depending on how many staff are working. The parking lot is slightly crowded so finding parking is not impossible but frustrating at times. However, it's close to my dad, it's convenient, and the staff here make it easier for their customers by maintaining professionalism, listening to customer concerns/questions, as well as offering suggestions/insight/clarification using their existing knowledge of basic or advanced automotive repairs, maintenance, and installation."