Pep Boys

"Got headlight bulb replaced . Jennifer was excellent, went there earlier and they were jammed, she told me it should be better around 1pm. Got there a little before 1 and was out of there in about half hour . Manager was actually working on cars , before another mechanic came in."

"Went to get a headlight bulb replaced , out in roughly half hour. Jennifer, the service advisor was nice and pleasant and got me in there fast"

"Got an alignment done after changing a part myself. Steering wheel was off center afterwards. After dropping it off again I was told nothing and sent on my way to find out nothing changed. They then admitted they didn't do anything. After convincing them to actually look at it, they agreed it was bad and reluctantly did it again. Still off. Gave up and took it to a place I trusted after and no problems."

"Needed a State Inspection Done on a days notice, scheduled online for a Sunday morning. Troy helped me when I arrived and he was extremely nice and pleasant to work with. They were busy so I was given a 2hour estimate until it was finished. I was driving out of the parking lot 45 min later. All in all, great experience. Just a heads up, they only service at this location, it no longer sells anything."

"My experience at Pep Boys trying to get a car inspection was nothing short of a frustrating ordeal. I want to share my story to caution others about their questionable practices. I visited Pep Boys for a car inspection, and the cashier initially told me that my car had passed the inspection. Trusting their word, I paid for the service. However, as I walked back to my car, I noticed that my old tags were still in place, indicating that my car had not passed the inspection at all. This was an immediate red flag and a clear sign of incompetence or dishonesty. I returned to the cashier's desk to address the issue, but to my dismay, the original cashier had left, and a new one was at the desk. This new cashier was incredibly rude and uncooperative, making me wait unnecessarily before even acknowledging my concerns. He even had the audacity to suggest that I should be charged for the incomplete service. Thankfully, a compassionate and honest employee overheard the situation and stepped in to help. They asserted that I should not be charged and insisted that I receive a full refund. I greatly appreciate their integrity and willingness to rectify the situation, but it's disappointing that it took the intervention of another employee to correct the mistake. To make matters worse, Pep Boys' lack of transparency regarding their prices is concerning. The website merely states that the price varies without disclosing the actual cost. It turns out that the inspection cost was a whopping $86, which is significantly more expensive than local businesses offering the same service. In conclusion, my experience at Pep Boys was marred by incompetence, dishonesty, and rudeness from some of their staff. I strongly caution others against relying on their services, especially given their high prices and lack of transparency. It's essential to support businesses that prioritize honesty, fair pricing, and customer satisfaction, qualities that seem to be lacking at Pep Boys."