Gerber Collision & Glass

"Prospective customers of Gerber Collision, please read below: **** Good afternoon, In taking the front bumper off and removing the headlights we have found both headlights to be damaged and missing parts. The front impact bar has minor damage, as well as a radiator shroud, and 2 air guides. The right front wheel liner is the incorrect part and has no mounting point for the right front ABS sensor. If you have any other questions or concerns please call the shop at 610 25* ****. Thank you and have a great night. **** The above is an email from a repair facility who is now working on my car after over a year of repairs done by Gerber. This shop not only committed insurance fraud by claiming they repaired/replaced parts this new facility claims are missing but they also “stole” a motor out of an adaptive headlight that wasn’t even involved in the collision and THEN pinned the issue on me… claiming to never have touched the headlight? Let’s be mindful both headlights had no issues prior to the accident. I strongly advise you to never bring your car to this shop. Let me also remind you that I received my car back after almost 4 months, maybe more, and less than 24 hours, it was back in the hands of Gerber because the hood wouldn’t latch and the side skirt was falling off, parking sensors didn’t work and the radio would not work… along with adaptive headlight codes they never fixed… and not to mention a flat tire en route because they ran over a bolt from another vehicle in their garage. Absolutely disgustingly poor service and repairs. I will be filing a formal complaint with BBB and State Farm Insurance."

"Me and my wife both hit deer with both our cars 1 week apart my car just got fixed awesome customer service had a few very minor things they took care of it instantly they go above to make sure you are happy the only problem I had is my own insurance never get state farm but would recommend guys from Gerber"

"The customer service was excellent, but they did a horrible job on fixing my car after having it 3 weeks car still wasn't fixed properly and I got well I know your not satisfied but this is the best we can"

"What a joy it was to deal with/talk to Jeff (GM) and his team. They don’t have an easy time with the current supply chain issues but if you’re patient & understanding & just communicate with them, you will be dealing with a quality team who cares deeply about their craft. I’m writing this review on 10/27/22 as I check out of their Bath,PA office. I’m so pleased with their communication and attention to detail I don’t want wait to acknowledge it publicly. Thank you, Gerber."

"I wish I could give zero stars. Our insurance company is aware of the poor service, has contacted them and stated they will no longer being referring business to this center as well. They had a job that was supposed to be done in one day. No parts needed to be ordered. We were told for several days that we were in line next for the car to be painted and we have now been waiting over a week. We did not get a rental car because we were told it would be one day only. We have been inconvenienced for over a week and the office keeps telling us it would be done next. Very poor customer service. Do not take your business here."