The UPS Store

"I come to this place weekly. Excellent customer service. I appreciate them. The best of UPS."

"After a bit of a scare when one of my three packages were not scanned into the system upon arrival at the UPS Edison hub, the tracing system did its job and all ended well. The staff was understanding and they offered all avenues of help. I was grateful to encounter the owner of the store who really took the time to help get us through a tough situation. I really appreciate good old fashioned service ~ this place gets it."

"I have never come across a more arrogant manager in my life then Sabastian. He was negative right off the bat when I brought in my item to ship and then to quote me 185 for ground ship to Iowa and that doesn't include insurance! I told him other UPS stores can work with me on price giving me different options but he was absolutely stuck with his number and that was that. No room and no other options. So I walked out. Store was empty the whole time I was there. I wonder why? UPS makes it impossible to run a business with their extreme pricing. And this manager needs training on how to have better people skills!"

"Manager of the name of Sebastien needs customer service training. I offered an opinion on how two boxes might become one to a fellow patron when I was told, verbatim, “I don’t care how you do it, it’s not how we do it.” Thousand different ways to correct my suggestion without being arrogant and dismissive. Interpersonal skills are not in his wheelhouse. Rude, condescending individual with callous tone and nature. A worker I might expect this from, not someone with manager on their chest. Use a different hub, UPS is normally pretty good."

"This is the best UPS store i've ever interacted with. All of the staff are tremendously helpful and friendly. I rarely ever have to wait. They move fast and take care of everything I need."