Ben Nielsen's Charles County Automotive

"From the moment I walked into the shop I was met with friendly faces and knowledge. They drove me home while my car was being inspected. They gave me a full diagnostic report and were very helpful overall. Definitely recommended this facility."

"They're slow. I had to keep calling to see if the part came in. They dont follow up at all. They say they're going to call back, but for the most part, they bever do. There was one guy who called back when he said he would. They quote me a price for the repair after charging $200 to determine what the issue was. Then they told me $200 would go towards the cost of the repair. By the time the part came in (over a month later), the repair cost doubled. It went from $600 to $1200. They are rip off artist. Now I'm out of $200, and my vehicle is still not fixed. I wouldn't recommend this shop if my life depended on it. Dont go here if you can help it."

"The service, both at the front counter and of servicing of my Tundra has always been top notch. I have been bringing them my Tundra for service for 4 years now and will continue to do so."

"I have been back 2 more times for various work and they are great every time! Thanks Mike and Shawn! What can I say about a shop that I took a vehicle to that was sitting for 3 plus years? First the tow truck driver Joe was awesome and very friendly. They had a lot to do, starting with the entire braking system being replaced, including 4 new tires. The fuel pump also had to be replaced. Not to mention all of this on a 30 year old truck and the amount of rust they had to work around. We figured it would be a couple weeks of work, and they had it finished in two days! Extra special shout out to Mike behind the counter for all of his help. Kudos to all the mechanics for their hard and diligent work."