Kia Service Center

"Always a pleasure, great service and prompt appointments. The only place I'll take my car!"

"Highly disappointed in services received today 12/21/23. I love the fact that Mr. Donald Pernsley just assumed due to turning down services in past due to financial issues that were just not going to do them. And exact words today were "here's your bill and list of recommendations that you got last time " instead of coming out to ask us like in past cause today we were going to get some of them done today but instead he decided to just get us out the door. So pretty sure going to look for anoulther certified kia shop"

"I have never had such a poor experience. My car broke down on the highway and I had it towed here, as I own a Kia. The woman I spoke with at the service center at 4pm on 12/15/23 was rude, unaccommodating and acted like my car trouble was a burden to her. She finally set me up for an appointment 5 weeks away and assured me my car would not be touched until then. I had limited options, so took the appointment. The tow company called me at 5:15pm this same day to let me know they delivered the car and gave the keys. The next morning, I arrived to Allentown Kia to retrieve items from my car. They told me they don’t have my car there, don’t have my keys, and no record of it. I walk outside and my car is sitting right there in the lot. I was told the car isn’t their problem because they don’t have my keys. Someone here severely dropped the ball, and I will be having my car towed elsewhere as soon as possible. And I expect my keys to be found or provided with a replacement. Disgusting, careless behavior. Would never return for any type of service."

"WINDOW Regulator was out of place but windows worked fine. Kia charged a $100 only to tell me I needed a new part and quoted me $700. Got a second opinion. Paid under $100 for labor to put the existing part in place. Felt disappointed and almost lost a loyal customer. Received a call the next day from the Director of Operations to discuss the diagnostic to replace the part as an Authorized Kia Dealer recommendation and limitations for service. Although Kia wasn't able to take fix the issue itself, I feel at ease and valued as a long-time Kia customer. Was a good reminder to always get a second estimate and to give people a chance to make things right. ✨️"

"They took my car in and told me they would call me in 2 to 2 1/2 hours and let me know what was wrong with it. 2 1/2 hours later I got a phone call telling me what was wrong with my car, and that it was already fixed, and covered under warranty. I came back and walked towards the office to pick up my key and check out and the gentleman was already headed out the door towards me, with my key. They were very reliable and very professional."