Firestone Complete Auto Care

"I had a 10am appointment. They didn't bring my car in for my inspection until 1045a. The inspection took an hour, which is fine. But when it was done, they told me they just had to get it off the lift and get me out of there. Well, I saw it come down. By now, my 1yr old niece was awake and getting antsy. 20 minutes go by (that's how long her baby music is) and the guy that told me I was done, was still not back. I waited a couple more minutes then saw my car parked outside. In total, they had me waiting an extra 40minuted after my car was finished, with an antsy baby, in a full waiting room, while the other desk guy was on and off the phone with my keys sitting right in front of him. Which I finally got after I went over and told him I needed my keys and had to go. I ended up leaving at 1230p. 2.5hrs for an inspection. Nice."

"The staff is knowledgeable, cooperative and competent. They did a fairly decent job on a Saturday in a timely manner. I was not happy that they don't have a drop off / pick up option. I had to spend an additional $30 towards Lyft. I do plan to return if my vehicle performs well !!!"

"I made an appointment and that experience was very good. The drop off was great, also. When I went to pick up at 4PM the car was not done and had only just been pulled in. I said during the appointment making process and at drop off that I needed the car by 4. Both people understood and said there would be no issue. Edward made it right at 5 when I came back again and I am hoping to deal with him again when it is time to bring my husband's Duramax in for tires."

"This is my 2nd time at Firestone and I again left with a pleasant experience. Every visit I had I came in filled with anxiety about my car and always left feeling relieved. These guys know what they’re doing and it shows not only in their labor but also in their customer service. Ernie is calm and collected when explaining the invoices and it’s easy to match the vibes even once you walk into the store. As a veteran, it’s like I’m being treated like family on base and I really appreciate that. Thank you so much, I definitely recommend stopping in!"

"Booked an appointment for a couple weeks ago for 9:00 this morning to get 4 tires replaced and an alignment done. Hadn't heard anything all day so I called them at 4:50. They said they hadn't even started on the car yet. I asked why they had me book a 9:00 appointment if they weren't starting it around that time. The response I got was "Half of Nazareth booked their work for 9:00". Not sure why he was so dramatic or why they allowed more cars to be scheduled than they could work on, but entirely not the point. I told them I needed the car. He said they would bring it in right away and get it done. Now it's 5 minutes after they closed with no call from them and every time I called, no one answered. So either they overbooked, didn't have the tires, or damaged my car and need time to fix it. Either way, it all comes down to bad management and lack of customer service training. So now I don't know if I will have a car in the morning or not. EDIT: Just stopped in. By the picture below you can see that they just started the work 24 hours after I dropped it off. They flat out lied when they said they were starting it at 4:50 last night and it would be done in 90 minutes. When asked this morning, they couldn't provide an answer as to why they lied to me and also offered no apology. EDIT 2: Finally got the car done. Noticed some fresh shiny scratches on the rim edge with black rubber smeared on them. Service writer came out and looked at it and said it wasn't from them. Asked to speak to the manager, Jay, about it. Went back in and had to wait 10 minutes while Jay was doing other stuff. The service write said I wanted to talk to him and he said he will be right with me. Then he turns to the writer (instead of acknowledging me directly) and says "I'm not sure why he wants to talk to me, I'm not going to do anything about it." So I went over and asked why when he hasn't even looked at the damage. He gets up and walks away from me into the shop. I asked him not to walk away from me. He yelled "Get out of my shop". I said I would as soon as he looks at the car. He then yelled "Call 911!" I said, seriously? He then slams the door into me and proceed to push me with it. I asked the service writer for my keys, then left. A customer then came out into the parking lot and said he would be my witness to what happened. Just goes to show you there are some real loose cannons out there and there are still people willing to go out of there way to help. I couldn't make this up if I tried."