West End Sales & Services

"excellent experience! definitely recommend."

"If you want to drain your bank account, I highly recommend this shop. I took my car there for annual inspection, oil change, and to fix an intermittent fault with the cruise control. Technician suspected an EGR valve code was interrupting the cruise control. Bob the owner quoted me $510 for all work so although skeptical I consented to replace EGR valve. When I went to pick up the car, Bob said he made a mistake and I owe $760, which I paid. I would not have agreed to the EGR valve work if he had given me an accurate quote. The EGR valve replacement did not fix the cruise control problem. Then when I got the car home, I noticed a puddle of coolant under the left front. I took it back and $650 more, they replaced what they claimed was a radiator leak. When I went to start the car after that repair, the air conditioning would not come on. The technician had already left for the day. I brought it back the next day and they charged me $180 for a new vent door actuator. Then when I picked up the car, the radio would not turn on. Brought it back a few days later and they unplugged and replugged in the radio and then it worked. Having one thing break after service is a coincidence. Having three break right after service is not a coincidence. Do not take your car here."

"I’ve brought my car a number of times and have had nothing but the best of service. After I purchased a used car from out of state I told them I thought it may need new breaks or rotors. They shipped in new ones before my appointment time, but after they had a look at it they said it didn’t need them. They could have replaced them and charged me for it but they didn’t want to do any unnecessary work. They never charged me for shipping or returning the parts. There prices are very good and the service is great as well. For anyone looking for a good local mechanic to support this is the place."

"Brought car in for slow leak in tire. Charged 25 to repair and the next day tire was losing air again. Found a nail in the tire and had to have it fixed. Went back and was to;d “I must have picked up another nail”. Sure I did. Didn’t even drive the car after I picked it up and parked it on my driveway. Beware. Don’t use these people"

"We have taken all of our family's cars here for many years. The very first time I went with my car, I was sure I needed brakes and brought it in for them. When they inspected the car, the breaks were good for another 6 months. Many other garages would have "fixed the brakes" because I thought they needed fixing. The honesty of this team is what keeps us going back. The mechanics are great at explaining what's wrong and they do their best to keep costs reasonable. It's a pleasant experience everytime we go. Bob, the owner-manager is very personable and funny. He keeps things moving and they always have the car ready when they say they will. It's a great place to go."