"Annapolis Hyundai" Service

"It sure would be nice if someone would actually answer the phone!!"

"All they do is lie to customers, all the employees know nothing but lying."

"I never would have NEVER done businesses or purchased an expensive extended vehicle warranty from Annapolis Hyundai if I was informed that they would continually have a month to two month wait for me to to get ANY kind of service appointment; from a basic oil change to the repeated mechanical failures of the Santa Fe Limited I purchased. Not to mention the apathetic attitude of the service advisors- who have a very high turnover rate. I was basically told I don't matter as a customer despite dealing with repeated engine, A/C, sunroof, electric, and other issues that began immediately after purchasing a car that was supposed to be in good shape. I don't even know how it passed MD inspection, since the battery died shortly after I took it off the lot, followed by a while host of other problems. And, good luck getting the service department on the phone. They literally don't answer their phones or return calls for days. This has been the worst experience I have EVER had with a dealership and service department in the 30+ years I have owned cars. It has chronically inconvenienced me and repeatedly left me with a non-working vehicle as a disabled individual (the only vehicle I have) that I am making payments on (which is a huge waste of money and my valuable time). No one there really cares from the top in down, once they take your money, your mean nothing to them as a customer. Sadly, one of the rare times I did get my car in they didn't even diagnose a check engine light properly, or just lied to me about checking it. I ended up having to take it to another non-Hyundai Dealership, who despite being very busy/popular ran a check engine scan immediately, properly diagnosed the problem but it was a nightmare for them and for me to try to deal with the expensive Hyundai extended 'platinum' warranty I purchased. I also had to pay more out of pocket for non-Hyundai parts. Annapolis Hyundai cannot service the volume of cars they sell, yet do nothing to expand the service department or remedy this issue, especially since their "excellent service department" was a used as a selling point by the sales person who does not even remember he sold me a car now. There should be some recourse for this. Potential buyers should be aware. I really feel I was 'taken for a ride' by this dealership. Buyer beware!! - Very Unhappy Customer"

"Charged $200 for not being able to identify the source of my engine misfire and to have two phone charging cables stolen. Took me 10 minutes of driving before it happened again but according to the service manager Brian “we can’t afford to drive everyone’s cars”. Taking it to my normal mechanic today who takes the time to ensure his customer’s vehicles are safe and in good order rather than tossing them back and charging hundreds for no progress."

"Friendly and efficient service"