Tidewater Property Management, Inc.

"Stone Creek Condominiums may want to consider getting a new property management company due to the deplorable treatment by Tidewater Property Management, Inc. (TPM) staff. I made a complaint to the office and after I was unable to get a satisfactory response or resolution from the community manager I elevated my issue to Kate Connelly who is the Assistant Regional Manager. I left voice mail and email messages asking her to contact me to discuss the matter. OMG, Kate responded back to me via email with a nasty, arrogant, email which I will discuss below. I have been living in Stone Creek since 2020 and have never complained about anything because I had no reason to before now. In 2023 new people moved into the Unit above me. Since they moved in there has been an excessive amount of noise coming from the master bedroom and every morning around 3:00am I am awakened by loud banging against the walls and it feels as though there is not sufficient carpeting and padding on the floor to reduce the noise. Via email, I reported this to TPM community manager, Joanne Frallicciardi and her assistant Kayla Austera. It took me several times communicating my issue before anything was done, and eventually a letter was said to be sent to the people living above me. I received no feedback until I reached out to Joanne/Kayla because the noise continued. Once I reached out I was told that the matter was closed because the people sent photos showing carpet on the floors. When I questioned Kayla she became defensive and Joanne did not speak with me so I sent her an email and she indicated they showed proof of the carpet. However, I questioned the type of carpet, the padding and why am I still being awakened at 3:00am every morning. I was told the people apologized! Because I could not get a satisfactory response from Joanne or Kayla I decided to elevate my concerns to the Regional Manager, Kate Connelly and that's where everything again went more left than working with Joanne and Kayla. Kate sent me an email implying that I was complaining, which I have the right to complain if I believe I am having a problem with anyone within the building. She also calls beds banging against the walls and loud noise when walking when this was never the problem with the other people living there is normal. However, I beg to differ! She proceeded to let me know that escalating my concerns to her would not get me immediate results. However, I did not request immediate results, merely a conversation which Kate believes in my opinion she is above having with tenants helping to pay her salary with TPM. She also wanted to let me know that I may not like her response which I believes she knows was inappropriate and unnecessary, and reflects on the type of people overseeing Stone Creek Condominiums who are only about increasing monthly fees and not providing the required service! I had to let Kate know that it's not about her response but more about finding a solution to the issue before it became something more dangerous to all involved. My question remains, how does TPM determine if a unit has the required level of carpet and padding to reduce the noise? What do you do when there is a complaint of such nature and how is it resolved. Someone saying "oh I don't believe I'm making noise" should not be a satisfactory response. It appears TPM is taking a side without proper investigation or following the rules stated in Citation 141;6.6. I followed the rules of neighborliness, only to be sent a NASTY email from Kate Connell, Assistant Regional Director basically telling me I was complaining which is what I am suppose to do if I determine there is a problem! So, does TPM follow their own rules, or do they really not want to deal with issues brought to their attention?"

"Cody Bishop at Tidewater helped me sell a muti-family property recently. He did a great job with marketing and negotiated an excellent contract for us. He was responsive and thorough, helping us walk through some hiccups. I would highly recommend Cody if you are looking to sell a property."

"Just awful. Tidewater, aka RIPTIDE Property Management - company motto "Once we pull you in, you're screwed!" only seems to care about collecting HOA and assessing late fees to HOA accounts. I'm ashamed to say that our community is represented by such a poor HOA & property management company. Home buyers beware - avoid any & all communities and properties managed by Tidewater Property Management. In response from Tidewater Property Management: Absolutely, positively not true! No one in our community including residents, contractors, or Tidewater Property Management are held accountable for anything. The common areas are a mess - the grass hasn't been cut/trimmed in weeks; the dog waste stations are overflowing again w/ bags of dog waste; loose trash around the community (one resident recently dropped an old, soiled sofa by the curbside); & rundown properties are still rundown year after year after year. Don't be fooled; RIPTIDE PROPERTY MANAGEMENT CANNOT BE TRUSTED!"

"Horrible! They never answer the phone & they never return your calls. I called 3 times to see if a property was still available & requested a tour online. I left a voicemail each time I called with both my cell & work number, & still no answer. I even stated that if the property that I was interested in wasn’t available to still give me a call because there might be other properties that I could possibly interested in as well. My mother even called on my behalf & left a voicemail, with still no success. I just don’t understand why post properties online if you have zero interest in returning a potential clients phone calls!!? Do better!"

"Service is horrible. As a customer you should be treated with respect. First employee who answered the phone was rude and cut me off after asking a question. She then transferred me to Rachel who never called me back after two weeks. I finally get in contact with her and she is also rude. Overall a horrible service. Tidewater needs to do better. Teach your employees customer service skills or get new employees who want to work there."