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Brandywine Auto Parts
14000 Crain Highway, Brandywine, Maryland, United States
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About the Brandywine Auto Parts
Brandywine Auto Parts is a car repair and store located at 14000 Crain Highway in Brandywine, Maryland. Our experienced team specializes in glass installation, engine installations, and transmission installations for all makes and models of vehicles. Whether you need a repair or a replacement, we have the expertise to get your car back on the road. Visit us today for all your automotive needs.
Photos of Brandywine Auto Parts
14000 Crain Hwy, Brandywine, MD 20613, United States
Opening hours of Brandywine Auto Parts
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
08:00 - 13:30
Sunday:
Day off
Reviews of Brandywine Auto Parts
"As a Business owner, I do not like leaving a bad review because I do understand that employees sometimes have bad days. My experience at this facility was terrible. I stopped at this store to pay for and pick up a part that i thought was put aside for me. I spoke with a heavy set gentleman that was sitting at the counter, he had the worst condescending attitude that I have ever seen in my life. His attitude I guess reflects the kind of parts they sell. It is sad a company that big and that does that amount of business cannot spend some money on training their employees on how to treat customers. All the owner has to do is to play back the lobby camera on 01/23/24 at about 3pm and see how potential customers are spoken to. Update 9.24pm I do appreciate you looking into it, I was told by my parts guy that he spoke to dsmith, I tried to show your parts guy a copy of the invoice after he stated that there was not a dsmith that work there, the order#is198153/3 if you want me to be specific, Mr Brandywine which is what I will call him claimed that the invoice was a credit, keep in mind I just bought that part an hour before I came in I needed a second piece which we were told was there and would cost $150. He probably could not read the numbers on my phone which I tried to show him but he kept yelling that he did not want to see my phone and that I had to place the phone against the Covid screen. The point of this review is that the guy was extremely rude, it does not matter if I was buying anything, look and listen to the tape and you will get your answer, if you are okay with the way your employee spoke and treated me then I guess we have a different opinion about what customer service is suppose to look like."
"Horrible experience, unorganized, extremely overpriced, and incompetent, In the end, I had to get a refund after waiting for the wrong ordered part to arrive despite taking the correct part needed into the store with me.. Never ever ever again. . Please heed warning."
"Prices are reasonable. Would check before arriving as I traveled 1.5hrs only to be told they have 6 used batteries in stock. However, when I called ahead, they assured me there were plenty. Had to buy a new one."
"After my car window was shattered, due to an overnight intruder, I didn't know what to do. Filing the standard police report, it was suggested for me to go to a reputable window replacement company. However, they were unable to serve me because of my older model vehicle. Nevertheless, I thought of Brandywine Auto Parts and called them. Joe, who mans the front desk, readily answered the phone. He did a search of parts and found what I needed. I set up up a day to come in, and they took care of me. Didn't wait very long, and the waiting area was clean. It had vending machines filled with snacks and drinks. Also, I walked to the adjacent auto supply store to browse and see what's available. Joe kept me updated regarding the time remaining before my vehicle would be ready. He also introduced me to the gentleman installing the window (didn't get his name), and he was kind as well. I was there for almost two hours, which wasn't a big deal for me. I left feeling relieved that I could drive my vehicle again without being in harm's way, Thank you to Joe and the crew at Brandywine Auto Parts. You turned a bad situation into a good one. I would highly recommend Brandywine Auto Parts for your auto needs, especially older model vehicles. Professionalism, knowledge, and promptness were definitely selling points to me."
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