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Old Town Auto Body and Paint
510 North Fayette Street, Alexandria, Virginia, United States
About the Old Town Auto Body and Paint
Old Town Auto Body and Paint is a trusted car repair institution located at 510 North Fayette Street in Alexandria, Virginia. With years of experience and a team of skilled technicians, we specialize in auto body repairs and paint services. Our goal is to provide high-quality workmanship and exceptional customer service to ensure your vehicle is restored to its pre-accident condition. Whether you need dent removal, scratch repair, or a fresh coat of paint, you can trust Old Town Auto Body and Paint to get the job done right. Visit us today and let us help you get back on the road safely.
Photos of Old Town Auto Body and Paint
510 N Fayette St, Alexandria, VA 22314, United States
Opening hours of Old Town Auto Body and Paint
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Old Town Auto Body and Paint
"I had the pleasure of talking to Scott thr manager. He was super kind and honest! He fixed my car quickly. I would definitely go again!"
"If you look over all the reviews, you will see a sharp decline which happened recently. OT Auto Body and Paint used to be my "go to" for any type of body or paint work. They were fabulous! The quality of work was second to none. During my last visit to the shop to have a door repaired and painted was a disaster! I gave the shop a pass on the parts being on back order for some time, but that was only one of many, many issues I had with the repair including: Three areas where the paint sagged or there were clear runners, something a rookie could have prevented or fixed. They blended the front fender without fixing any of the small paint chips in the front, clearly a rush job. The door was misaligned which I had to fix myself because I can trust them to make things right. Finally, they conveniently forgot to replace the "Trail Rated" badge they removed from the fender, likely to avoid paying the $70 for it. The shop changed owner about a year ago and it's a disaster."
"Service on the car was in took only two days, but they had my vehicle for over a week. Had several issues throughout the whole process: - When I first tried to talk to someone to set up the repair, I spoke with three different times, all told me that an estimator would need to call me back. No one ever called me back over the course of a week, so I just made an appointment to drop off. -Second issue, the staff WOULD NOT reach out to my insurance agency instead I had to three way call Yates and my Insurance just to get Yates to make some progress. I have had the same Insurance for years and have never had this type of issue with a breakdown in communication between a shop and an insurance company. -Finally when I went to pick up my tire, one of the managers drove it from the shop floor out to the front with a flat tire. Not a low tire, a 100% zero psi flat. I noticed it as soon as I sat in the car because the entire dashboard lit up including the main screen saying there was a flat tire. How this was messed by their staff I have no idea. Luckily they did not give me much pushback when I asked for it to be fixed. But nonetheless this is something that should've been taken care of long before I arrived as well as noticed by the manager when he brought my car around. How they missed this detail makes me concerned they probably missed other details and or cut corners. As an Old Town resident I have had great experiences with Yates family owned services but clearly this shop needs some help. Truly amazes me that the family got the start in the automotive repair business and yet this is how they run their shops"
"I went there for an estimate after a fender bender. I explained that i just wanted to get the door to open again and didn't want costly repairs because it was a 15 year old car. The guy went back inside, came out with a tool, straightened out the door, and didn't even charge me. It only took a few minutes but it was really nice of him to go out if his way to help me and I'm extremely grateful. I went there this time because they've fixed my car after two other accidents and i was happy with their work and their service."
"Truly professional craftsmanship. Expedient. Easy. Made sure it was done right and worked with insurance to cover the correct expenses. My Audi never looked better. Bodywork and wheel repair was phenomenal."
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