Papa Johns Pizza 8191 Jennifer Lane, Owings, MD 20736

"Quality and service at this location are consistent with what I would expect of the chain."

"Brother ordered pizza from here last night. We didn't even hear a knock or the door bell ring. Went outside and our pizzas were on the porch (it rained this night). I find it insane that anyone would leave food on a ground. Nobody even called my number. I called the store back they gave us two pizzas. The pizzas were prepped weird the second time. Ordered two pepperoni pizzas for some reason my brother was eating onions in his. It wasn't even properly cut. This was dinner for children and I'm very disappointed. Will not be ordering from this papa John's again. I order here a lot it's just very disappointing. That someone would think it is okay to leave food outside on the ground on a night it was raining. We paid for the food and we expected it to be handled well. We trusted you with our food if you can treat the food like this outside the restaurant. I'm afraid of the food safety conditions inside your restaurant . Please talk to whoever the driver was Friday night 10/20 because this is unacceptable and shouldn't happen to anyone else."

"I have never had a worse service experience from a Papa John’s in my life. Not only was my pizza delivered grossly late, but it arrived practically cold. I barely received an apology. Upon several requests to get contacted by management I was ignored, and every attempt I have made to call the store is left unanswered. In fact other than a hurried and inadequate response from the person who delivered my pizza, I have not been able to speak to another human being from Papa John’s about this."

"I always come here every Friday, for pizza for my kids. I normally have a good experience. But today it was ridiculous. I ordered my pizza on the phone 15 minutes before I arrived. When I get there I had to wait another 10 minutes. This was unacceptable and not normal. I know they get busy but that's why I like to order 10 or 15 minutes ahead. I will have to check other pizza locations closer. I have a 15 minute drive and don't have time for this."

"We always order from here and never had a problem. The pizza is always hot and ready and fresh. The only thing I don't like is to order wings because no matter how crispy you ask for them, they are always soggy. What we do now is order them with the sauce on the side and crisp them up at home in the air fryer and then add the sauce. That way we get them just how we like them."