Firestone Complete Auto Care 1492 Annapolis Road, Odenton, MD 21113

"Went for brake service Jan 23, 2024. After an evaluation by a tech, I spoke with a great representative who explained recommended services. I was advised the cost for the front axle brake service I needed repaired would cost $565. I asked for a detailed breakdown because I believed it was expensive. After the cost was explained, I asked the representative to replace just the pads. Before he could respond, another representative who I believe I originally spoke with and may have been the manager, replied no. The representative I was dealing with and the mechanic seemed puzzled by the response. My vehicle was subsequently returned to me. I can only surmise that I was refused service due to my inquiry into the costs associated with repairing what they determined was needed."

"I went to my local Firestone store with a tire rapidly losing pressure knowing that I needed to travel 900 miles for the holidays in less than a week. Even though I didn't have an appointment, the manager immediately assigned a staff member to help me. In less than an hour, a nail had been removed and the tire fully repaired. Holiday travel saved!! I can't thank your team enough for being so flexible and so gracious. Again, THANK YOU!! I am recommending this shop to all of my co-workers. :)"

"I got the lifetime alignment on my Jeep Wrangler, and I have to say, these guys are amazing. They never make me feel weird for having it done again (even tho they aren't getting money since uts included). The guys who work here are exceptional, some of the best customer service that I have ever dealt with. Besides that, its quality work, trusting mechanics (im a girl), and extremely knowledge! I never have to wait long either! Highly impressed, highly recommend!"

"The store Manager Nick Pappas, was very knowledgeable, friendly and communicated well. He kept me up to date on the status of my vehicle. His team did an awesome job with the repairs. I am so happy to drive knowing that my vehicle has been serviced properly. From now on I will only have my vehicles serviced here. Thanks Nick & staff! You guys ROCK!"