K&R Towing LLC 7927 Old Jessup Road, Jessup, MD 20794

"This towing company is by far the absolute worst company ever. They gave me an ETA of 90 minutes but took 2 hours then cancelled. I had a disabled adult with me, had to get him home because he needed his meds and dinner, another staff had to come and get him. The driver was rude because I asked him how much more longer, it said they were arriving for 15 minutes never showed. Just utterly ridiculous. Bad customer service. DON’T EVER USE THIS PLACE I GIVE IT A DAM ZERO"

"The came as a part of my Triple A service. I thought they were just gonna put my spare on and leave. But my technician not only took my flat tire off but also found the problem and plugged it and put air in it and put it back on. He just fixed everything within 10 minutes. So now I don't have to take time out of my day to get the tire fixes. And the tech was wonderful. I am beyond happy. Use this service you will not be disappointed"

"Goggle forces to give a Single Star. This company may deserve More, but your Driver in a Roll Back tag no ending 277 should have his license pulled. He entered rt 100, 6,:15 pm on Tuesday from rt 1 to East bound 100. At a high rate of speed he swooped across two lanes to Cutting around two other drivers, then proceeded to Tail gate every vehicle bullying drivers out of his way. Even went as far putting on his lights to intimidate drivers. I hope there was a good reason for this Extreme Aggressive driving. I never seen for over 40 years of driving this behavior from a commercial driver. And the his business will NEVER be called on for my vehicle need."

"Totaling your car on a freeway is traumatic enough. Everybody in the process was wonderful from the state trooper and even the driver of the other vehicle. The only party that was difficult to deal with was KNR towing! I realize you have a difficult job sometimes but try to be a little bit more compassionate and work on your customer service. Don’t chastise your customers for needing clarification on when you’re open. Your website says you’re open 24 hours so I made the assumption I could come and take all of the stuff out of my vehicle that I couldn’t take with me yesterday. I’ve been at your tow lot since 6 AM and keep getting pushed back an hour at a time by people on the phone who are extremely short, sarcastic and rude. It cost nothing to be kind. Do better, please!"

"Edwin was great & professional. Destiny, supervisor dispatch was pleasant at first. Then we had issue’s about where my car key was left . So, Destiny tried to call Edwin who was on a ER call & didn’t answer. I was anxiously awaiting a callback because when Edwin dropped the car off exactly where I asked him to it was going against traffic where the city give’s ticket’s for this kind of parking. Destiny asked “well did you tell him?” Uh, no I thought we all parked in the direction of traffic. Common sense to me, maybe only me. I asked for a supervisor and she was the supervisor. I asked for the owner who is dispatch 003, their personal info I.E. first name could not be given out but she being the supervisor can give me her name and not dispatch #! Interesting and I let her know that. Her response was as soon as Edwin called her she’d call me “have a good day and hung up on me.” I waited for this tow truck for 4 hour’s and I couldn’t get the first name of the owner. I will not refer or use this tow company again. I will also let Allstate Insurance company, who referred me through Roadside Assistance how slowwww and rude Destiny became while taking almost 30 minute’s to confirm where my car key was left. I’ll report them to the BBB as well!"