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Magic Benz services Usa llc
11227 Old Baltimore Pike, Beltsville, Maryland 20705
About the Magic Benz services Usa llc
Magic Benz Services USA LLC is a top-notch car repair institution located at 11227 Old Baltimore Pike in Beltsville, Maryland. Specializing in servicing Mercedes-Benz vehicles, our skilled technicians are dedicated to providing high-quality repairs and maintenance to keep your luxury vehicle running smoothly. With a commitment to excellence and customer satisfaction, Magic Benz Services USA LLC is your go-to destination for all your Mercedes-Benz repair needs in the United States.
Photos of Magic Benz services Usa llc
11227 Old Baltimore Pike, Beltsville, MD 20705, United States
Opening hours of Magic Benz services Usa llc
Monday:
08:30 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 13:00
Sunday:
Closed
Reviews of Magic Benz services Usa llc
"Do not waste your time or money here. Customer service is unprofessional, rude and incompetent. They will keep you waiting all day and not call you back regarding your car. Concerns are met with disrespect. If ask for a quote in writing they will take down your email address and never call back. That is the first indication of a scam. Stay away from this manipulative foolishness."
"Exceptional 5 star Service @Magic Benz Where do I begin… first off a friend of mine recommended Magic Benz to me when I started having car trouble. Mind you my Benz is newer and I was skeptical in the beginning but that was quickly put to rest when I took my vehicle to the shop. Angi, greeted me with such warmth and professionalism, instantly making me feel welcomed. She was knowledgeable, attentive, and went above and beyond to ensure all my queries were addressed. Their hands-on approach and commitment to customer satisfaction is a rare find in the auto repair industry. The owner personally checked in to ensure I was happy with the services rendered, which speaks volumes about their dedication to excellence. Every interaction with the staff at Magic Benz was a testament to their professionalism and expertise. The repairs were completed efficiently and to the highest standard. I highly recommend them to anyone seeking a trustworthy and skilled team to take care of their vehicle. Thank you, Magic Benz, for an outstanding experience!"
"I should've just taken my car (E350) to the dealership when I had an accident rather than trusting these shady people. Long story short, if you can, please avoid them when it comes to major fixes except oil changes and maybe breaks. However, if you decide to at least give them a try, please secretly voice-record every conversation as some of their stories don't touch. You'll have recurring problems. I'm also not sure why communication is a problem for them but at this point, I'm almost certain that Angela at the front desk may be the manager's wife or she has something on them. No ordinary person with this nasty attitude will still have their job after multiple complaints of keeping customers in the loop during and after repairs. You'd have to always be the one calling and asking about the status of repairs. Oh yeah, she will smile and pretend but doesn't take her long to switch up when she's at fault. If you've been there before, you'll know what I'm talking about, and if you haven't, good luck if you decide to give them a try."
"If I could give zero stars I would. Please take this review seriously and read until the end. Please DO NOT take your car to Magic Benz. I have concluded that they do not operate their business with integrity or honesty. A week ago, I took my new car in for a basic oil change and a few other services. I waited with my car until services were complete. A few days later, I noticed blue scratch marks on the bumper. The funny thing is, when you look at exterior pictures of the building, there are blue walls and blue polls everywhere. That's right BLUE. I suspected that the person who worked on my car may have accidentally damaged the bumper while working on it. Just to be sure, I called Magic Benz and asked the front desk receptionist Ariana to send me pictures of my car before they worked on it. Of course, when she sent the pictures to me, there were no blue scuffs or scratches on the bumper. I called back and Ariana told me to bring the car in so they could take a look AND she said we have cameras everywhere so we can just review the footage. I was relieved and I thought for sure the footage would reveal exactly what happened. When I brought the car back to Magic Benz, to my surprise they said the video footage only went back three days, and I had my car serviced 5 days ago. Mysteriously, there was NO VIDEO FOOTAGE of what happened that day! The manager was not helpful at all. He refused to take responsibility for the damage, and to make matters worse the owner wasn't there and refused to come in and speak with me about the situation. In conclusion, I left with no resolution and blue scuff marks remain on my bumper. I'm disappointed. I trusted this company to take care of my vehicle and they were negligent."
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