DTS Transportation

"Would give a zero but it was not an option. Simple task of driving the groomsmen to the church then the bus and driver went missing. Did not pick up guests for my daughter wedding, they all had to Uber. Then was 40 minutes late to transport bride to wedding, driver started trying to tell us he was there. 50 guests disagree, driver started yelling at the bride when he could not navigate the bus out of Congressional Country Club driveway. Pregnant brides made had to navigate this driver out of the driveway. Horrible service. Do not use them. It was a simple turn around and they failed horribly. It was planned, confirmed and they dropped the ball. Also did not give a refund for the lack of service. Do not use this company."

"I used this service for a wedding - the driver: 1) never brought the guests from the hotel to the church as planned 2) was extremely late picking up the bridal party, 3) was argumentative towards the bride, 4) played 100% commercials at full volume once we finally did get on the road. Do not recommend."

"Very unorganized! The day of my wedding the bus company was very lackadaisical and unprofessional. There was no communication when they were nowhere to be found, resulting in the bride showing up to her own wedding 45 minutes late. We understand timelines can change based on uncontrollables, but the bus was simply in the wrong location multiple times. The bus was contacted by members of the bridal parties when small/understandable mistakes were made, but still provided no sense of urgency to resolve issues. The hotel, church, and wedding venue were all within 5 miles of each other but it took around 45 minutes for the bus to get from one location to the next. Quite frankly, I’m shocked how bad of a job they did when there were very little responsibilities. We were required to reserve the bus for a total of 8hrs, but with everything being in a 5 mile radius , the bus was only needed for 1 out of those 8 hours (max), and they still managed to mess up. Following our wedding , the bus company had no remorse for the situation and instead turned the blame over to us. Customer service is definitely not an important pillar in their business model. With the amount of other transportation companies in the area, I would HIGHLY recommend exploring other options. As a result of the situation, Our Wedding Planner at Congressional Country Club has refused to recommend or use their services moving forward."

"10/10 don’t recommend. My cousin rented through your company for her wedding. The day of the wedding, the bus arrived 40 minutes late to pick up the bridal party with the driver making excuses that his previous trip (which was to pick up guests for this same wedding at another location) were late getting on the bus. We later learned they had never even shown up to pick up the guests at the hotel, who then had to find other means of transportation to the venue. Driver was rude to the bride. Don’t live in DC/VA but posting this review to veer other brides to be to STAY AWAY. Otherwise, you may be late to the alter."

"I would give them negative stars if I could! Absolutely horrible experience with DTS transportation. We used them for our wedding and they were a massive cause for me being 40 minutes late for my own wedding as the bride. They were iffy with their communication over email during the planning process, but wrote that off because of their high reviews. I emailed, called and left them extremely detailed timelines for the day. The driver completely disregarded the timeline, and did not reach out to me or my planner when things got slightly off track. Instead, he sat in a parking lot 20 minutes away from where he was supposed to be as me and my bridesmaids stood outside waiting for him. We eventually called him and he was rude and abrasive. Once he finally arrived, he raised his voice and was extremely rude and unprofessional with me as the bride. I wouldn’t recommend this service to my worst enemy. Caused a huge ripple in my wedding day, and was so unprofessional, my wedding venue is refusing to use their services moving forward."