Koons Falls Church Ford Service Center
1031 East Broad Street, Falls Church, Virginia 22044
About the Koons Falls Church Ford Service Center
Koons Falls Church Ford Service Center is a trusted car repair facility located at 1031 East Broad Street in Falls Church, Virginia. Our experienced technicians specialize in servicing Ford vehicles, providing top-notch maintenance and repairs to keep your car running smoothly. With a commitment to customer satisfaction and quality workmanship, you can trust Koons Falls Church Ford Service Center to get the job done right the first time. Visit us today for all your Ford vehicle service needs.
Photos of Koons Falls Church Ford Service Center
1031 E Broad St, Falls Church, VA 22044, United States
Opening hours of Koons Falls Church Ford Service Center
Monday:
06:30 - 19:00
Tuesday:
06:30 - 19:00
Wednesday:
06:30 - 19:00
Thursday:
06:30 - 19:00
Friday:
06:30 - 19:00
Saturday:
08:00 - 16:00
Sunday:
Closed
Reviews of Koons Falls Church Ford Service Center
"Buck and the service guys were great! Ordered the part I needed and got me in to get it fixed quick. They also took care of a recall AND got my console unstuck which was totally my fault. All this in a very friendly and professional manner. Very happy with their service."
"I was there for a mileage service. My tech, Matt, was extremely knowledgeable and great in explaining the issues that were located. Matt kept me informed of the expected timing. When it became evident that my car would not be ready, Matt offered me a rental and a ride to the rental car office for pickup. When I arrived the car was ready for pickup. The next day, Matt called to give me an expected time of pickup I arrived and everything was ready as explained. He earned 5 stars! I will definitely use Koons again!"
"My brother asked me why do you keep onbtaking your 2010 truck to ford dealership? I like it to be done by the ford professionals. They know my truck. Or do they? Ford front desk see so many people that they do not remember people. I've been coming to this ford dealership for 27 years and before this was Kip, after my last experience and I am rethinking on returning. Ford Mech just sees an old truck with 215K miles. Right off they start writing down stuff for the 2nd time to replace oil pan gasket for $2200. Or replace the rear seal or rear axle oil. ( which was done 6 months ago) in grand total of $3500. So maybe my brother is correct. Once the warranty is over go else where. This is why they get 4 stars. Mike O'Neal is a good guy and he is easy to talk to and he understands where the problems are but it also sounds like his hands are tied too. I asked if the only suggestion on the parts and let me decide on what. Front desk told me that the oil pan is leaking so bad that it will not hold any oil. When I got there to see this leak. Well my truck was all done and waiting for me to pay"
"To be honest, during my 1st service experience it was disappointing. My service advisor was excellent but the actual service done to my vehicle was quite disappointing. My car did not start up when the went to get the car from around the back. I get home and cut off the vehicle and it does not start again (for a 2nd time since picking up the vehicle). This was not an issue prior to bringing my vehicle in for an oil change and tire rotation. Resulted in me paying $202.00 for a new battery. The service department never acknowledged this after I made them aware of this. Very disappointing. My vehicle alignment still appears to be off after being “fixed”, which was an issue when I purchased the vehicle July 2023. Again, a fee I paid for out of pocket and the car still veers left. The oil life reading showed 8% percent on the display screen, and none of the fluids were topped off. So the oil change was not done completely. I felt like I was taken advantage of and the overall work of what was done was not transparent at all. I am disappointed to say the least. Spent over $900.00 out of pocket for maintenance and service that was supposed to be covered (not counting my deductible). No oil change performed, and the vehicle does not appear to be properly fixed with the alignment. Also, do not have any paperwork / receipt of the “work” performed. No print out or even an email provided to me as proof of what services were done. Tito W."
"Thank you, Koons Falls Church Collision! My Mustang Mach E repair was seamless from start to finish. The customer service was awesome. Im very pleased with the repair."
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