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Criswell Honda Service
19525 Amaranth Drive, Germantown, Maryland 20874
About the Criswell Honda Service
Criswell Honda Service is a reputable car repair and service center located at 19525 Amaranth Drive in Germantown, Maryland. Our team of experienced technicians is dedicated to providing top-notch maintenance and repair services for all Honda vehicles. Whether you need routine maintenance, major repairs, or genuine Honda parts and accessories, Criswell Honda Service has you covered. Visit us today for reliable and efficient service to keep your Honda running smoothly.
Photos of Criswell Honda Service
19525 Amaranth Dr, Germantown, MD 20874, United States
Opening hours of Criswell Honda Service
Monday:
07:00 - 19:30
Tuesday:
07:00 - 19:30
Wednesday:
07:00 - 19:30
Thursday:
07:00 - 19:30
Friday:
07:00 - 19:30
Saturday:
07:00 - 18:00
Sunday:
Closed
Reviews of Criswell Honda Service
"Apart from my last visit, this time seemed better. I came in to have my headlight replaced and they told me it was simply loose and sent me on my way after fixing it. Glad they were honest!"
"They do only what you ask them, but they give you recommendations for additional service without any added pressure. You won't feel like they're forcing you to do something non-urgent, urgently. Customer service is pleasant. Bring cash, or they'll charge you a convenience fee"
"Compared to Shockley Honda, this place is trash! The service advisers are more concerned about eating, than servicing customers. I pull up and the Service Advisors continue to eat, look at me, eat and look at me. Finally someone came up and asked if I had an appointment. I don't care if you haven't had a chance to eat, that's between you, your manager and your schedule; not me. I had the unfortunate opportunity to work with an older latino guy who felt he had to have the last word on everything, then had the nerve to ask me "are you having a bad day?" (8/14/24 @ 715. Look him up in your records, Criswell, I'm sure I'm not the first to complain) I decided to go back 2 wks later for a simple tire change which ended up taking TWO HRS....and NO they weren't busy and I brought my OWN tire. I was looking down into the garage where my car was and the mechanic was working on 1 or 2 other cars, at once. It wasn't until I went to the Service Advisor (who was on his phone) to let him know I needed my damn car back b/c it was done. For these reasons, I'm choosing to take the 30 min drive BACK to Shockley Honda over a 5 minute drive to Criswell. Not only does Nate from Shockley sit down and have a conversation w/you about the diagnostic, they give you best recommendations. Not hand you your paperwork and direct you to the Cashier."
"Extremely dissatisfied with the service. Was charged a bomb for labor and didn't even figure out AC leakage in the first visit. In the second visit they asked to replace the condensor. When they could've investigated the leak per my comment to the person incharge there. Wouldn't recommend to anyone."
"I had promotion email for oil change which I can get service for $33.95 with discount. However it came out to be nearly $70 with $21 labor + $10.20 document fee + 3% of service when paying with credit card. None of these information was communicated prior to service. When service was done and I'm about to pay, that's invoice they gave me. I feel they took advantage of me. I expected to pay around $35 and ended paying double of what I expected. If they let me know about this I would just go nearby bodyshop to change oil which is only $50 including everything. So disappointing. My appointment was 1:30pm and my car was ready 6:03. Their service overall is obsolutly terrible. No communication, no kindness, long wait."
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