Herndon Auto Care & Tire Center 45410 Holiday Drive, Sterling, VA 20166

"They recommended to change my brakes too early on two vehicles. Every time after getting an inspection. The first time I changed them through them but got suspicious after recommending brake pads again on my wife's car that's two year old at the time and basically driven. Was told the sensor should be notifying us soon and it's best to be replaced them now. Had it checked out at maintenance through the dealership and said it had a WHILE to be replaced. Even now, dealership says I still have another year until it has to be replaced. Keep in mind we rarely drive this suv so this scam would work who drives high miles. Be cautious. Still driving after 2 YEARs later and no brake sensor they mentioned.. Will not be visiting this local chain at any locations, really thought they were trustworthy"

"It was in 2012. I was about to buy a used SUV from a local guy, so I decided to have the car inspected at a local auto shop. I went to Herndon Auto Care since I had used them for oil change etc in the past. The staff talked calmly and nice in my past visits, which I liked. Wrong decision. They did an "pre-purchase inspection" and came back with a written report indicating the car was in great shape mechanically and there was nothing to worry about. So I happily paid for their service, and bought the car from the guy. But when I went back the next day for state inspection (couldn't do it the same day, which was a mistake on my end), they all a sudden found the engine mount had a problem to be fixed and they could not let pass the state inspection without it. The cost was $500+. I asked them why they did not find it the day before, they simply said the technician "usually does a good job but he missed it". No apology, no discount. I never went back to Herndon Auto Care, and advised my friends not when they seek for recommendations."

"I took my husband's car in for the yearly safety inspection plus a couple other things. Before they even started the official safety inspection, they told me the headlights weren't going to pass (needed resurfacing), and asked if I still wanted the inspection done. I thought that was really nice of them. They didn't pressure me to have them do the headlights, either; just told me I could buy a kit and do it myself, or have them do it. This is by far the best/most honest mechanic shop I've been to."

"Been taking my car here for the past 3 years or so. I've had them do multiple oil changes, light replacements, inspections, re-inspections, and a brake replacement. The service is always quick, there's always an appointment available within a few days of calling, the prices are great, and the staff is always helpful and kind. The place is managed quite nicely and is never packed, even at the end of the month. I don't have much else to say. This place is great."

"I had an emergency repair issue with my brakes. My car was making an awful noise on my way to work, so during lunch, I took it over. Even though they were really busy, they took a look at my car without an appointment and told me they could take care of it since it was not safe to drive. I came in at 2 pm and my car was ready by 4 pm so that I could drive home from work safely. I was really impressed by how quickly they got the work done, reasonable pricing on parts and labor, and that they really cared that about me as a customer."