NOVA Automotive
45916 Old Ox Road, Sterling, Virginia 20166
About the Business
NOVA Automotive is a trusted car repair institution located at 45916 Old Ox Road in Sterling, Virginia. Our team of experienced technicians is dedicated to providing top-notch service for all your automotive needs. Whether you need routine maintenance or major repairs, we are here to help. Visit us today and experience the professionalism and expertise that sets NOVA Automotive apart from the rest.
Photos
Contacts
45916 Old Ox Rd #130, Sterling, VA 20166, United States
Opening hours
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews
"This company has the Right Stuff and the right Customer service! KUDOS! It is not easy to find a company like this with Excellent Service and Excellent Customer satisfaction thank you so much! I have a 100k truck and I would not trusted just with anyone! You guys did an excellent work!!"
"I recently visited and was pleasantly surprised to find out that they also offer a free chiropractic service. I was a bit skeptical at first, but after the mechanic finished working on my car, he gave me a quick adjustment and I felt like a new person! I never knew that getting my car fixed could also fix my back. I highly recommend this body shop to anyone who needs a tune-up, both for their car and their spine. 10/10 would visit again!"
"I surely had faith in them, but getting hit one after another forced me to come here and share a little bit. 1. Scheduled and a time to drop off my car, got there 10 minutes late they told me to re-schedule again to drop off my car. My fault and my initial impression was their seriousness with time. 2. Went there on time during my second time, dropped off the car and waited more than 30 minutes for them to get a rental car for me. It should me the lack of coordination. 3. they had 2 works to do: fix front and trunk. I had 2 estimates for that, sent ton them my my insurance. I went outside, showed everything to the worker, who marked down with a red marker everything that needed to be fixed. 4. Stayed with a rental for about 10 days and very excited to finally see all my car fixed. I had a rental truck because the rental place did not have another car available. 5. After 10 days, the lady from the office told me that I need to pick up my car literally before a specific time- she was very vocal on that. I went there to pick up my car and guess what??? 6. The trunk got fixed, but the front, who got all marked down did not get fixed. They never called me, send me a text, emailed me, nothing. went there to pick the car and I asked: "Why is not the front of my car fixed after having my car for 10 days?" Well, no apologies give, no excuses give, no conversation with the manager at any point, or any other type of explanation. The only thing I got from them was. ": Here is is your key!" I don't know if this is a choking situation. I even find hard to explain. Is this a bad business? I can't tell, BUT, will not recommend it. I will be vocal about not recommend it to anyone. You guys appear to be professional, but like seriousness and that was very evident from every single angle: from the very minute i put my feet at your office door. Please wake up folks!"
"I had a fantastic experience at Nova auto shop! They did an impeccable job fixing the dent on my car. The staff was friendly and professional, and the service was completed quickly. My car looks brand new again, and I couldn't be happier with the results. I highly recommend this auto shop to anyone in need of dent repair. Five stars all the way!"
"I was sent to this location by an old friend to fix a panel on my Honda Pilot. Since the beginning the customer service was exceptional. The receptionist was so sweet, the manager took care of my car that had me stressed out for weeks. 5 minutes after they took a look at it they fixed it and didn't charge me a thing! That is really rare nowadays to see people that actually care about their business and their customers. Thank you so much you def have a great review and an outstanding customer service, guys! Definitely an A+ service!"
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