Pizza Hut,

5058 Nicholson Lane, Rockville, MD 20852

"The delivery lady was extremely rude and did not want to come to the front of the building and deliver the 8 large pizza boxes. She said it was too heavy for her to carry 8 boxes and did not have time to make multiple trips. From the parking area that is right in front of the building, she would have to take 7-8 walking steps to the front door. To cut this interaction short, we just went to her vehicle to retrieve the 8 large pizza boxes. Also, she called us at 11:55 AM when the delivery time was 11:45 AM. By the time the argument got over, and we retrieved the pizza boxes, it was 12:05 in the afternoon, 20 minutes later than the time we had requested for the delivery to show up. This made the entire process very sour for us."

"Service was quick and efficient. Staff was welcoming and kind. Kept me updated as I waited on my order. All items that I ordered tasted great. I will be a repeat customer."

"This Pizza Hut located on Nicholson Lane, Bethesda, MD. is one of the BEST customer services and pizza making! A standing ovation to all employees at this store for their hard works to go beyond the customer services and excellent food standard requirements."

"I went to pizza hut on Nicholson Lane after purchasing 4 pizza and was trying to use some of my bonus points to get 1 additional pizza but it wasn't working on my phone. I went in the store and asked the cashier why the app wasn't working and he turned to the manager, I believe his name was Arthur, who instead of saying, "I apologize sometimes the app has issues" instead he hollers out "I'm ain't giving you nothing and I'm ain't changing nothing". I told him that I not looking for something for free, I just bought 4 pizzas. I was just asking about my reward points. Mind you, I'm almost 70 yrs old and a US Army veteran, I have never been talked to like that in my life and it won't begin now. To top that off, not only was the manager rude, obnoxious and disrespectful, I got all the way home and I wasn't even given the right pizzas. I had to go all the way back to the store and demanded a full refund and you can rest assure that I will NOT return to that Pizza Hut again. Very disappointing, poor management and completely unacceptable!"

"It’s a shame that I had to give 2 starts to this location. The location need help with customer service. The older lady is always nice and inviting; however one of the younger worker was not professional at all. I was suppose to pick up an order, they gave me some else order by mistake. Had to drive back there to get the right food. The younger lady was not even able to apologies for the mistake. She replied by saying that I should have seen that it wasn’t the right order. While conversing she never apologies for the error that was made and almost blamed me for not seeing that the order wasn’t right! Beside all that, the location is clean and easy to be found."