Dulles Coachworks 23685 Pebble Run Place, Sterling, VA 20166

"Had my Tesla in for a repairing a decent sized door ding. No issues with the quality of the work. Car was delivered pretty much as I received it brand new. However my only suggestion for Dulles Coachworks team is to be a little more proactive in giving customers regular updates. Totally understand the process can take longer due to things not in your control (weather, insurance etc) however, it would be great if you can be the ones contacting the customers every few days letting them know what’s happening vs the customer reaching out multiple times. Having your car in the shop is stressful, not knowing what’s happening or when you can expect things to happen adds a little more. Other than this, I would not hesitate to recommend Dulles Coachworks."

"On November 20, I was given a preliminary estimate for minor damage to my MB that I recently purchased new. And while the gentleman was professional, courteous, and answered all of my questions, he mentioned that he had to determine if the color of paint required special treatment and that he would call me. I should note that although his estimate was 80 percent higher than two previous estimates, I was more concerned about the workmanship. On Tuesday, he didn’t call. On Wednesday, I called and the receptionist indicated that he was on another call but she would pass along my message. He didn't call and as of today, November 30, I have yet to hear from the gentleman or company. Thus, I’m extremely disappointed that my recent experience was less than satisfactory. Do I plan to call to see if he received an answer about the paint? No! Would I ever allow Dulles Coachworks to repair my cars? Absolutely not. Customer service is pivotal and the lack of clear communication, empathy, and commitment to meeting my needs and expectations were painfully absent. Disappointing indeed!"

"I recently had my G63 repaired after a rear-end collision, and I'm extremely satisfied with the results. The repair team demonstrated exceptional skill and attention to detail, restoring my car to its original state. The communication throughout the process was clear, the repairs took longer than I had expected but that’s what you get with these kind of cars. I highly recommend their services for high-end car repairs."

"Very happy with the work that their team did on my 22 Tesla. They were very professional, thoughtful and helpful. I had a long dispute with the insurance company and their staff kept me up to date. The craftsmanship on their work was stellar. I had a few minor hiccups but they made sure I was happy with the work in the end. These folks work on some very high end cars and their work is great. I’d definitely recommend them. I’d hope to never have to use them again because I plan to be accident free, but if the needs arises again I’d be happy to bring my car back to them in a heartbeat."

"Nothing but positive things to say about Dulles Coachworks. My Tesla looked better than when I bought it! They repaired the vehicle earlier than the estimated date! Shaun (the owner) and his staff were always in constant communication with me via emails and answered all my calls accordingly. Kady Willson was also fantastic; she displayed great customer service skills during the whole time my Vehicle was in the shop. I would recommend Dulles Coachworks for your repairs whether you have a Tesla or not!"