The UPS Store 130 West Main Street, Collegeville, PA 19426

"The employee was a young man who goes to college in Florida. When I was there I was organizing my packages and he spent a half hour trying to help older woman find a return label on her phone. They never did find it, but seeing how kind he was and never got angry or mad was amazing to me. He is the sweetest guy and I love seeing him when I go into this location"

"Went in for notary signatures on 11/29 around 5pm and the lady working there told me word for word "Im not doing that" and refused to help. Edit: I do not care about her discretion. Thats not how you provide good customer service. You are running a clown show over there if you condone that attitude. Horrible"

"Never going to have an issue unless it involves the lady at the front. Everytime I go in you can expect the slowest transaction or an issue. This time is by far the worst. Not only did the gentleman in front of me walk out because he couldn’t get help “his third time there” but I Go in to return an amazon package in a box…..she informs me it can’t mail like this in a box and I can’t even make this up just walks off…….2-3 minutes go by and I leave because she scanned the item and walked off with it so I assumed I was done? Nope Amazon never received that I scanned it, this woman just left so thank you for costing me an amazon return. 100% will not ever do business, nor amazon returns here"

"I arrived when the store opened and 2 customers were already present, one waiting for a notary service. The sales women was obviously inexperienced and flustered, and struggled over 45 minutes completing the one notary service. At least 4 other customers, waiting in line left the store due to the delay. I stayed waiting for my turn for one hour to purchase a notary service. I was told by the sales women that I would have to wait until she finished another order. By this time, I was the only customer in store at the time and she would not provide the notary service!! Heads up to management, she suggested the customers go next store to the insurance company and get a notary service! Yes, sending clients away from the business! By 10am, a young man arrived, and without even taking his backpack off, he began to process the three customers in a matter of minutes! He was great!, you might want to rethink the staffing skill mix of your store and make assignments accordingly. Most business try to keep customers, not send them away."

"I've been here a couple of times now mainly for merchandise return for my online purchases. I have not used it for any other purposes so far. I know they offer other services besides mailing and shipping like printing. It's conveniently located in the Trappe Center that makes it very easy for me to use this store since it's only about a mile away from where I live. On a good-weather day, I could even walk to it. Folks who work here are very courteous, and in particular a nice lady is very friendly and pleasant."