Lords Collision Experts at WhiteMarsh

"Have to give at least 3 stars because my car repair was fine. However, the rest of my experience was horrible. Went through Allstate (not my insurance, someone hit me), they made me an appointment for an estimate. When I showed up the estimator was on vacation, which was okay I guess. They told me to bring my car in the following Monday. I had a conflict so I asked if I could do later in the week and they said any day was fine. When I dropped my car off they were rude and seemed to not remember me at all. With the owner i believe telling me no one had said that? I guess that's fine too, just didn't leave a good feeling. He said they would get to my car started the following Monday, I said no problem and I had a car to use in the meantime. They kept my car for a total of 6 weeks. Yes 6. For a small dent in the rear panel , like less than 6 inches. Every week when I called to check the status it was, oh your car is being painted today, it will be ready Thursday. Every week for 4 weeks they said this. Not to mention how rude everyone was on the phone. Based on the extreme lack of communication, rudeness and how long it took for the repair (which again was alright but no one EVER mentioned that it could take that long) I would never use this shop again."

"a great, great experience!! Jack was honest and fair whether it was what I wanted to hear or not. Will be our go to for any All State claims!"

"Gotta Thank Jake at Lords Collision Experts at White Marsh for doing a Great job Color Matching and Painting the Front Bumper on my Sons car. Just installed the New M style bumper on his Car and the Color match is Excellent! We will definitely be back to get the other parts painted. Great job guys, Thank You!"

"My car was at lords for about two weeks (we were waiting on my car insurance). They were all super professional, updating me every chance they got on what was happening. Sandra was absolutely AMAZING! She made me feel like family. She went above and beyond. I’m thankful for her and all the help she gave me as well as everyone in the shop who were always friendly every time I went in. They explained things in terms that I was able to understand. I will definitely be bringing my vehicle back here. They would get 10⭐️ If I was able to give it."