Papa Johns Pizza

"One of my favorite goto Papa John locations. Staff was quick and friendly. Location is very convenient and plenty of parking. I ordered "The Works" pizza and it was delicious!"

"DO NOT order from the Darnestown location at lunch time, especially if you're ordering for a business lunch and you have a limited window to eat. Delivery takes 45+ minutes longer than is displayed on the website when ordering. Food is fine, just comes late."

"I ordered online and received incomplete order. Called Papa John to inform them about the missing item. They called me back and said that they will send the missing item and its ok for me the wait. They called again and said to call door dash to resolve the issue. she put the phone down without giving me the chance to ask my questions. Really bad customer service and the tone of her voice and how she handled the conversation when I asked her name for my reference, I felt I was shutdown immediately. Even if she did it intentionally or not, kindness goes a long way and management should consider giving them basic training on customer service. I think , on Papa John’s website (since I placed my order there) user interface should be able to tell us that that order was placed/delivered thru door dash and provide us the info on how to contact them if there are issues with the order and not let us go thru the long process of going thru the Papa John’ chatbot, get the store info/number to call them and just to be told to contact doordash because its not their fault my order is missing."

"If I could give barely a star I would. I have always loved papa John's for almost 30 years. and this by far has been the worst experience ever. I ordered a pizza and recieved it and it was dry and old and cold. I called to complain and they said "they only had 4 drivers and that they would remake the pizza in an hour" and i said ok. They didn't say "oh I'm sorry that your pizza was old dry and cold we will remake it for you" like you are supposed to. They just said "it will take an hour to remake" and hung up on me. I called back for status and its closed. I will never order again from this location. This is unacceptable period!!"