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Koons White Marsh Chevrolet Service Center
10207 Philadelphia Road, White Marsh, Maryland 21162
About the Koons White Marsh Chevrolet Service Center
Koons White Marsh Chevrolet Service Center is a trusted car repair facility located at 10207 Philadelphia Road in White Marsh, Maryland, United States. Our experienced technicians specialize in servicing Chevrolet vehicles, providing top-notch maintenance and repairs to keep your car running smoothly. From routine oil changes to complex engine diagnostics, we offer a wide range of services to meet your automotive needs. Visit us today and experience our commitment to quality service and customer satisfaction.
Photos of Koons White Marsh Chevrolet Service Center
10207 Philadelphia Rd, White Marsh, MD 21162, United States
Opening hours of Koons White Marsh Chevrolet Service Center
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 16:00
Sunday:
Closed
Reviews of Koons White Marsh Chevrolet Service Center
"Very poor customer service. I called and left a message on Tuesday to see if I could bring in my car. It had a slow leak. She was very abrupt with me and told me to bring in the car at 2:30. Then another girl called me about the message I left. I told her I think the first girl was Kelly that she put me in at 2:30. The second girl said I was not on the schedule. So see put me on and sent me a text about my appointment. So I get there and Kelly was my adjuster. She told me that I had a nail in the side of the tire and I needed a new one. I just had new tires put on in December. So I had to pay $427.99 for a new tire and another alignment. So including the new tires it has cost me $1600.00 for tires and two alignments. I asked about prorated tire and did not receive an answer. I have been bringing my car in for service for 5 years. I bought my car from Koons. I feel I was taken advantage of. Poor customer service. I'm contacting Consumer Protection Service. I'm also contacting Continental Tires. I expect better wear out of these tires you sold me. Nancy Kiefner"
"I purchased a vehicle from Koons a little less than two months ago (great experience). One of the window seals was accidentally damaged during transport and I notified the service department right away. They ordered the part, scheduled me in, and replaced it free of charge. On the day of service they provided me transport to my local office, as well… and the driver was very friendly! George was the service coordinator I worked with and was kind and professional. While my car was being serviced they found an issue with my tire and replaced it with a brand new one for me! Excellent customer service and I look forward to sending family to Koons for vehicles in the future!"
"Erin was absolutely amazing! It was our first time using Koons for service and we were extremely pleased. They were friendly, informative, helpful, efficient and timely. I had my newborn with me and she made sure we were comfortable and had everything we needed. 10/10 highly recommend and Erin is awesome!!!"
"I’m extremely impressed with how Koon’s operates their service department. They performed the required service efficiently and quickly. Courtney was professional, swift and very helpful. Looking forward to having all my future service needs completed here."
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