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S.A.P. Automotive Group & Auto Repair
420 South Kresson Street, Baltimore, Maryland, United States
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About the S.A.P. Automotive Group & Auto Repair
S.A.P. Automotive Group & Auto Repair is a trusted car repair and maintenance institution located at 420 South Kresson Street in Baltimore, Maryland. Since 2000, we have been providing high-quality automotive services to customers in the Baltimore area. Our experienced mechanics are dedicated to getting your vehicle back on the road and keeping it in top condition. We offer a wide range of services, including 4×4 services, brakes, electrical services, engine maintenance, tires, towing, and more. Our mechanics have years of experience and are skilled at diagnosing and solving automotive problems efficiently and affordably. Customers have praised our efficiency, accommodation, and excellent work, making us a top choice for automotive repairs in the area. Whether you need emergency repairs or routine maintenance, S.A.P. Automotive Group & Auto Repair is here to help.
Photos of S.A.P. Automotive Group & Auto Repair
420 S Kresson St, Baltimore, MD 21224, United States
Opening hours of S.A.P. Automotive Group & Auto Repair
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of S.A.P. Automotive Group & Auto Repair
"This is a great place. I have brought my Subaru there twice, once for a brake check and oil change and once for an emergency where my car would spontaneously shut off while driving. They got me in the same day, identified the problem quickly, got the parts and had it back to me the next day. Great service, good value, and very knowledgeable mechanics. I will definitely be coming back next time my car needs work."
"I’ve gone to SAP for a variety of services over the past 8 years, most recently a tow due to dead battery. Shawn was able to do the tow easily on a busy and narrow street and I had my car back the next day. The office staff is always friendly and easy to work with, and they are fair when it comes to prices. I’ll be using SAP as long as I live in Baltimore, they are customer focused and great mechanics! Thanks SAP!"
"HONESTY and RELIABILITY is what this business is built on. I brought my Volvo for an issue that another shop was going to charge more but this place was KIND and HONEST to tell me that the job needed could only be done with the Volvo dealership due to my warranty. THE OTHER SHOP WAS GOING RIPPED ME OFF!!!! WOW!!! That's was so nice, honest and trustworthy! I will use them for my other car when in need and I am telling anyone that I know about this great business! THANK YOU SO MUCH!!!!"
"Took great care of me and my car. Very courteous - very upfront and honest with pricing. I’d recommend these guys for anything. Don’t let the neighborhood intimidate you. These guys are good and honest! They also have a cat!"
"I had a truly horrible experience with SAP that is still ongoing. We needed new shocks and struts in my 2008 Mazda so we decided to take it back there for the service. We dropped it off April 24th. After they examined the car they also suggested we replace the drivers side front axle and the lower control arms on the front and rear. We were told it should be done by the end of the day of Wednesday, April 26th. On the 26th we were told it was almost finished and they just needed to do an alignment before the end of the day. Finally on Friday the 28th we are told its almost done (I can't recall the exact circumstances why). At the end of the day Friday we are told that the passenger side front strut was blown out of the box and they had to order another one and they would install it on Saturday. Saturday rolls around. We decide to wait around for the car, since we have a million errands to run. We call at 12/1/2/3/4/5. No answer. Finally the owner calls us back at 5:45pm and claims he has been waiting around all day for the part and it didn't arrive. Interesting that he was waiting around all day and managed to miss our phone calls for nearly 6 hours. Monday comes - part arrives at end of the day Tuesday comes - part installed but suddenly found out that another part needed to be replaced. So that's another $250. Wednesday - waiting on next part to arrive Thursday - they get the part late in the day Friday - car is done. We go to pick it up and surprise the only thing they didn't charge labor on is the mystery part that they just noticed on Tuesday. We drive the car, it seems okay initially but after a couple weeks we start to notice noises again. Not being car people, we assume this is just because it's an old car and since SAP did all that work it should be fine. Fast forward to 6/18 we are driving a couple hours from Baltimore and suddenly the car begins jerking and AT lights are coming on. We get to the Glen Burnie area and are scared to drive it any further, so we had it towed for free by AAA to a nearby mechanic. The primary problem with the car turned out to be the Transmission Control Unit which I am not holding SAP responsible for in any way. What did happen is when they went to diagnose this is they called me and asked "Have you had recent repair work done? The frontend of this car is a mess, we've never seen anything like that." - after that they gave me a list of all the issues they came across that SAP had caused (they are the only ones who have ever done any frontend work to my car). 1) When they installed the new struts, they used two different brands. One high quality, one cheap. The cheap one already blew out in a little over a month. 2) The axle had the incorrect and unsafe bolt used to install it, and the axle may be the incorrect one for my car (sleeve was stretched beyond normal). 3) The driver's side axle seal was busted and leaking transmission fluid 4) There were missing pins on both outer tie rod ends 5) The axle boot had been torn on the passenger side, causing grease to shoot all over the inside of the car. 6) The steering knuckle had damage caused by a torch on the passenger side. 7) There was damage to the bearing mount on the passenger side axle. 8) They said the alignment was way off (SAP did an alignment as part of the work) After reading the list above, any reasonable person would understand that I would never in a million years let SAP touch my car again. So I reached out to them and attempted to resolve this. In the initial reply, Shawn Price the owner outright lied about their responsibility and I had to go back to the other mechanic to confirm this. I replied multiple times letting them know we would never be comfortable having them touch our car again after the butcher job they did and their follow up emails were generic and impersonal. Total costs: SAP's work: $2500 Repair work done by the other mechanics: $1,942 Rental car for 2 weeks: $550 Avoid like the plague. Shady, poor communicators and horrible mechanics. Don't make my mistake."
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