Canaan Realty

""It will stop smelling eventually." I will never forget those words. We rented a house in Timberline and it was ok. The pictures showed a little playground area in the backyard. Pictures were taken when the playground was new. By the time we rented the house, the playground was in disrepair. First strike. It was close to Sandrun Lake and had a canoe to take out on the lake. Not a bad set up. By the third day of ten, something had crawled under the house and died and was starting to smell. It happens, however, it was late June and starting to get a bit warmer. We called the office to see if they could remove it because the smell was getting pretty bad in the main bedroom. The guy on the phone said "It will stop smelling eventually." What?! No offer to remove it, no offer to remedy the situation in any way. Strike two. By day five, the smell was in the whole house and still nothing from the realty company. I had to crawl under the house and remove a possum that had been mauled by something. When contacting the realty company again (fourth time) the same guy said it was the first he heard of it. Strike three and four. Also the grout on the kitchen floor tile was not there anymore in places and my little girl's toe got caught between the tiles and created a nasty wound that kept her from doing anything on the back half of the trip. Strike five. When all these matters were raised upon checkout, the lady at the desk offered to refund our cleaning fee. $80. That's it. Strike six. Will never use them again. We have been to Canaan 5 times since then and have used their competitor every time with great results. Avoid this place. They're terrible. EDIT: Downgraded to 1 star per response. This was not terribly recent. It was 3 years ago. The cabin is Wildlife. You rent that cabin, yes? I am not mistaken on who I rent from or who I called to have fix the issue! So no man has ever answered your phone? Because a man did, and he said what was in the review. As I stated, we have rented 5 times since then from your competitor. Your response reaffirms that decision and lets other customers know who you are."

"We've stayed at Canaan Realty homes 5 separate times, and they have all been very close to advertised. Each home had its own level of upkeep and their own appeal, which is evident in their photos. The realty company is easy to work with and is responsive when major things need attention."

"My family and I stayed at "The Chalet" at mirror lake managed by Canaan reality MLK weekend 2022. The cabin is out dated and poorly maintained and the management is even worst. I DO NOT RECOMMEND STAYING WITH CANAAN REALITY. Below is a list of things you'll find if you do decide to rent this unit, you'll regret booking! Master mattress is years beyond replacement, and caves into the center, it is not possible for 2 people to sleep on this bed. This is a huge issue when you go on a vacation for rest and you can't sleep. This was brought to managements attention the first morning of our stay after a horrible nights sleep, nothing was done to fix this problem throughout our stay. This is a problem that is indicative of poor management. Jenny, the manager would not even take a call or return a call over the four nights were stayed, this was very frustrating. She let her employee field all calls who had no ability to fix any problems because she's not the manager. Considering how early this was brought to the attention of management, (and yes, we do understand this is a rural area) some communication from management would have shown at least some level of concern. (FYI- a quick Google search shows there is a mattress store 24 miles from here, not an unreasonable distance considering the price we're paying and that Canaan Realty is a hospitality service). Jenny the manager of Canaan reality is unprofessional. She wouldn't return phone calls. She did finally text me to tell me she would have to talk to the owner and see if she could issue a discount. She stopped responding to text and would not give any updated info throughout our 4 night stay. She did give a %15 discount the day after our trip was over, still not worth the cost of the rental. She doesn't care about her her clientele and it shows. Water pressure is a significant issue, not even enough pressure to wash hands after going to the restroom. Shower head is too low for anyone over 5ft 5in. Having to time our showers based on when water may or may not be available is unacceptable. Kitchen is poorly provisioned and is a mishmash of old chipped plates and bowls. Overall all of the sheets, towels, blankets, etc look and feel like they were purchased at a thrift store. The bathroom is beyond outdated. The dryer provided is so noisy it can't be run to dry ski gear and not disturb the whole house. And although I love the idea of supporting your son by buying firewood (at almost twice the cost of down the road) it was all green and wouldn't burn. Aside from the mattress, none of these would be issues on their own, but together they add up to a pretty sad experience, particularly given the price charged for this rental. We don't expect the top of the line accommodations, but we do expect to feel welcome and comfortable -- this rental is not welcoming or comfortable. Honestly, we've had $75 hotel rooms that were much nicer and more comfortable than this Chalet."

"We rented a house in Timberline through Canaan. The place was in good shape, well maintained and stocked. Checking in and out was straightforward. The booking process on the website is user friendly, what you see is what you get. We enjoyed the peace and quiet and cool temps. My kids enjoyed kayaking on the lake near the agency office (free access to the lake + kayaks for people renting properties with them). You will want to book months ahead for popular times."

"Canaan Realty has been our go to realty company in Canaan Valley for over 8 years now. We have used others during our 20 years of vacation home ownership in Canaan Valley, but they have earned our business and we enjoy working with Jenni and her team. They work hard for both the home owner and the renter to insure a great experience for everyone. Our experience with other realty companies had one consistent issue, their ownership was never to be found when you had an issue. That's not the case with Jenni. She's always available for us and she'll be available for you too!"