Firestone Complete Auto Care
6386 York Road, Baltimore, Maryland, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 6386 York Road in Baltimore, Maryland. With a team of skilled technicians and state-of-the-art equipment, we offer a wide range of services to keep your vehicle running smoothly. Whether you need an oil change, brake repair, tire replacement, or any other automotive service, you can count on us for reliable and efficient solutions. Visit our store today and experience the quality service and expertise that Firestone Complete Auto Care is known for.
Photos of Firestone Complete Auto Care
6386 York Rd, Baltimore, MD 21212, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"They were able to accommodate a same day request for service, did the work and finished at the time promised. I was able to drive away knowing a big concern was eliminated! Thank you!"
"I’ve had to walk in twice over the past few months and was never made to feel as if I was a burden. They identified the issue, didn’t try to upsell me, and handled things in a timely manner at a great price. This is my go to spot for auto service in Baltimore."
"DO NOT GO HERE!!!! A HASSLE TURNED INTO A SECURITY NIGHTMARE PLEASE READ!!! YOUR VEHICLE IS NOT SAFE HERE!!!! - brake check took 5 days, when I originally made an appointment to wait in the store until it was done. I had to walk home when they said they couldn’t do it that day… - afterwards, I asked them to put my keys in my truck and lock them in there(I have a code to get in) - DAVE SPECIFICALLY TOLD ME HE WOULD LOCK THE KEYS IN THE TRUCK - I show up last night, after they’re closed, NOT ONLY ARE MY KEYS NOT IN THERE, THE TRUCK IS UNLOCKED, SITTING IN THEIR PARKING LOT! IF ANY BURGLARS WANT A GOOD PLACE TO LOOT CARS, GO TO FIRESTONE, THEY DON’T LOCK THEIR CLIENTS VEHICLES!!!!! - I call this morning, and the first thing that Dave says is “I asked a tech to lock the keys in your truck, I GUESS HE DIDN’T GET AROUND TO IT” - DAVE IS A JOKE, HOPE YOU ARE READING THIS BUD, AND YOUR WHOLE OPERATION IS A JOKE TOO"
"Called to ask how long an oil change would take, was told an hour and a half, so I made an appointment. Dropped car off at 11am, was told I would get a call when ready. Didn’t hear a word by 3pm so I called. Was then told 40 minutes. I show up at 3:45 and my car has not moved from the spot I parked it that morning. I ended up waiting another 30 minutes for them to do it when I showed up. Terrible service"
"I made an appointment for 11 AM and was told there was someone available right away to take care of my car. Mind you, I was just coming in for an oil change and a brake light that was out. I was told my car would be ready in an hour and a half but they would call me when they finished the comprehensive check. I heard nothing so I called at 2:30 PM (because I needed the car to pick my children up from school) and the person I spoke to inexplicably could not find my car or the person who was supposedly working on it. He said he would call me back in 15 minutes. TWO HOURS LATER, I decided I would call again because I still had heard nothing and I was genuinely wondering where my car had gone at this point. The same guy answered (I didn’t get his name) and said he would have someone START working on the car right away - this was around 4:30. There was no apology, no explanation - he told me this as if I hadn’t already been waiting 5 hours, or as if he personally told me he’d call me back in 15 minutes and then never did. My car was ready at 6 PM. Unbelievable for a simple oil change to take 7 hours. Especially when I had specifically made an appointment for 11AM. Luckily I was able to make other arrangements for my kids to be picked up from school. They did also fix my brake light but didn’t bother to tell me how much that would cost beforehand, like I was told they would do. I will not be returning to Firestone."
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