Jiffy Lube,

2044 North Howard Street, Baltimore, MD 21218

"I came in requesting a Tire Rotation and Oil Change today, I was told no problem and to wait in the lobby. After the service was completed they asked me to pay, I saw there was no notes about the tire rotation so I asked if it was completed. I was told there was no mechanic in today to rotate my tires. Apparently they could change my oil but not rotate the tires which makes absolutely no sense. Maybe they were just too lazy to do so? They also decided to not tell me this prior to my service so now they wasted my time and money as I have to go somewhere else to complete my service. They also charge me $20 more than their online estimate generator."

"The dudes that work there are not friendly act like they don't like their job. They want to get your car done and go and talk in the back parking lot. Then don't even do a good job man up and do your work. Stop talking in the parking lot, Customer don't like half you know what work"

"I’ve found a place that I can trust to maintain my SUV. The staff was fantastic ,knowledgeable and and did a great job with my vehicle.Thanks fellas I will be definitely be recommending Jiffy Lube and returning in the very near future."

"I am thoroughly surprised with the quality of work from this location. My previous experience with Jiffy Lube was not great, but I was in a bind and decided to give this location a try. The staff were so professional, the service was fast and they even vacuumed the floors of my car. This is my new go to location for an oil change."

"In regards to the service provided, it was quick and efficient. I knew exactly what I needed, so that assists as well. Destiney, the female cashier/courtesy worker is sweet and speaks to customers nicely. She is a great part of the staff, I’m sure for females that come for service as well. Jiffy Lube in my hometown changes their prices often as well, but I don’t think it should be difficult for base prices to be displayed online as necessary. Prices shown are 9/2022. I would say the prices are higher than average, but reasonable for the work performed for sure. Being from OOS, there are some things that are charges that are complimentary elsewhere, but I’m always agreeable that you pay their price, especially for a service you need. My only complaint is to not mark tasks as completed that are not delivered to customers, no matter how small. Competence is important and should never be questioned in regards to a business. I’m sure as with other businesses, things have changed post-COVID, so maybe update the sheet for the workers or add a disclaimer. External windows being washed and floors being vacuumed being marked as completed will cause customers to question if other tasks were completed, even if work is done properly."