M & M Auto Services 425 South Bond Street, Baltimore, MD 21231

"A true gem! If anyone has any car issues you should come here without thinking twice! Honest, fair prices, excellent communicator. QUALITY work! He will even answers the phone on his day off. Has a good attitude/ doesn’t act like he’s doing you a favor by doing his job, which is sadly rare these days. It’s was the most refreshing and stress-free experience I have had with a business in a long time. I sincerely wish I could have had a mechanic like this near where I lived my entire life. I would give more than 5 stars if I could."

"Mike showed up late to the appointment and didn’t give a warm first impression. My car is a hybrid and when explaining the problem we had, he quickly brushed it off as normal without asking clarifying questions or doing any critical thinking. When asking to do a diagnostic check just in case, he reluctantly agreed without explaining the process. It was our first time there so we weren’t sure if diagnostic checks were free. And when we asked, he said it was $85. Every time we asked a question about transmission fluid or clutch fluid, he had a skeptical attitude and sometimes laughed. We aren’t the experts here, he is, so it felt condescending to ask valid questions and to feel dismissed. At the end, he admitted that he’s not well versed in hybrid cars, which would have been nice to know at the beginning when he was so certain that our car didn’t have issues. We didn’t learn much and he could have been more patient. Overall it felt disorganized, non transparent, and we felt like we were a nuisance for being there even though we scheduled an appointment for someone to take us seriously."

"Glad i chose here for servicing, am well satisfied with Michael's diagnosis and fix of my check engine issue in a timely manner including detailed explanation as i was new to owning a car. I appreciate the status updates, and even checking back even after servicing. The pricing is reasonable and I would definitely come again. Will strongly recommend!"

"Great experience here! My car had a reduced steering assist indicator last week. Michael diagnosed the weak battery as the issue, got back with me to discuss options, and updated settings once the new battery was installed. It was easy to book a time and I was allowed to drop my car off the evening beforehand. I also got copies of the quote and invoice during the service. I fully recommend anyone to bring your car here for service and I know this will be my go-to place in Baltimore!"

"I highly recommend this auto shop! Michael did a great job with my oil change, tire rotation, patch and he exchanged my cabin filter and motor filter. I liked that a quote was sent to my phone and when I called to ask a question Michael was very responsive. The work was also affordable and I trusted that Michael was not trying to do work that wasn’t needed. I’ll be back!"