Mercedes-Benz of Catonsville Service Center

"Zachary and Amir were amazing in making my buying experience hassle-free. I wanted to trade in my 2020 C 300 for a small SUV, and I reached out to Amir for assistance. Amir referred me to Zachary, who took charge of the process. I informed Zachary about the car payment I was willing to make, the make, model, and color I was interested in, and he was able to meet all my requirements. His exceptional service put a smile on my face, and the entire buying experience was a pleasure. I appreciate the time and attention that was given to me during the process, and I am completely satisfied with my purchase."

"Arrived on time and told my service would take 2.5 hours. Turned both key fans for battery replacement. I waited. Was sent a video of tires told no patch could be placed due to angle of nail. At close of service approximately 12:45 I was told service was complete. Requested return of my additional key and asked if battery was replaced. Representative was unsure of replacement but “handed “ me an unopened battery for “me” to replace. She told me the key was in the car. It was not. Remained in site until 2:10pm being challenged by staff on whether I actually submitted the key. I was questioned on my arrival time when their records clearly had that information. Asked who signed me in when they too have that information. Time passed no one engaged me I went to technician area to ask about my key myself. I requested another key be made-they refused saying they didn’t have that ability. I was asked to check my vehicle three times as of if I had not already. Continued insults and implications that I was in the wrong. Eventually key was found and I was told it was double tagged. They replaced the battery for me at this point in both remotes. Was told no car wash because it was freezing out…it wasn’t! No apologies no complimentary service for the insult I just left not a good experience at all"

"Excellent customer services, everyone there is professional. Mr. Goppy was my service advisor, he kept me updated on my vehicle until it was complete. They washed my car before I received it. He has great customer services. He responded to my email mails too. My car was towed because of a flat tire. They fixed it quickly and completed a recall I needed while I was there. Thank you. My family is safe again."

"During my recent visit to Mercedes-Benz of Catonsville Service Center, service advisor Juliana provided exceptional assistance, deserving a five-star rating. She expertly blended professionalism with personal attention, demonstrating extensive knowledge of Mercedes vehicles and ensuring I understood the maintenance process. Juliana stood out for her dedication to customer satisfaction, attentively addressing my concerns with detailed explanations and a friendly demeanor. The result was impressive: my car was returned in immaculate condition, and Juliana's follow-up confirmed her commitment to excellence. I highly recommend Juliana at this service center. Her combination of exceptional service skills, professionalism, and a friendly attitude makes her an invaluable asset. This experience has set a high bar for future service visits."