Caliber Collision

"I have had an AMAZING experience at Caliber. Their staff is incredibly friendly, easy to deal with and MOST IMPORTANTLY INCREDIBLY KNOWLEDGEABLE!! To have even had the opportunity to speak with their Regional Vice President Kim IN PERSON blew me away!! You don’t hear of the “big wigs” being in their locations often so for her to not only be present and VISIBLE, but to also take time out of her day when I picked my car up to ask how my experience was FAR EXCEEDED ANY expectations I could’ve had!! If you want your work done right by people who know what they’re doing, chose Caliber!!"

"I recently had a dreadful experience with Caliber Collision in Randallstown, Maryland, and feel compelled to share my unfortunate encounter. I brought my car in on November 22nd for what was supposed to be a two-week job to fix a small dent and scratches above the passenger side fender, above my wheel. However, the entire process turned out to be a nightmare. Firstly, the service agent was unhelpful and lacked communication skills. Throughout the process, I had to constantly call for updates as the service agent failed to provide timely status reports. The promised two-week job extended to almost a month, with my car only being returned on December 18th. Upon inspecting my vehicle, I discovered numerous issues. The car was not reassembled correctly, with a noticeable half-inch separation between the grill and the hood, and misaligned side fenders. To add insult to injury, they deep scratched my bumper. When I confronted the service agent about these issues, he claimed uncertainty and promised to address the problems with the repair team. Despite the promises, the situation only worsened. The initial attempt to fix the deep scratch resulted in a mismatched paint color that was significantly off from the original. When I requested to speak to the manager, I was met with incompetence, as the service agent had no knowledge of the corrective measures taken. During the subsequent attempt to fix the issues, they irresponsibly cut my bumper off the bracket, leaving visible fiberglass fibers, and attempted to cover it up with poorly matched paint. It took the manager's intervention to acknowledge and rectify the damage caused by their own team. Throughout this ordeal, Caliber Collision in Randallstown provided no compensation for the numerous hassles, delays, and damage inflicted on my vehicle. I strongly advise against using this location for any repairs, as my experience with their service was nothing short of a disaster."

"Called in about a week ago to schedule an appointment for an estimate on my car. I explained it was my first time dealing with a car accident. Troy explained the entire process and made me feel at ease. Absolute great customer service!"

"Body work was perfect. Timing was on point as far as it being done, but the cigar smell that stayed in my car for 2 days was very unsatisfying to me and my family. Other than that I was very satisfied with the quality of work performed!"