Honda of Owings Mills Service
9701 Reisterstown Road, Owings Mills, Maryland, United States
About the Honda of Owings Mills Service
Honda of Owings Mills Service is a top-rated car repair institution located at 9701 Reisterstown Road in Owings Mills, Maryland. Our team of experienced technicians are dedicated to providing high-quality service for all Honda vehicles. Whether you need routine maintenance or major repairs, you can trust our skilled professionals to get the job done right. With a commitment to customer satisfaction and a reputation for excellence, Honda of Owings Mills Service is your go-to destination for all your Honda car repair needs. Visit us today and experience the difference!
Photos of Honda of Owings Mills Service
9701 Reisterstown Rd, Owings Mills, MD 21117, United States
Opening hours of Honda of Owings Mills Service
Monday:
07:30 - 18:30
Tuesday:
07:30 - 18:30
Wednesday:
07:30 - 18:30
Thursday:
07:30 - 18:30
Friday:
07:30 - 18:30
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Honda of Owings Mills Service
"Unfortunately I am experiencing the worst experience with this dealer. The treatment of the representative (Jermaine Haye (954) and his shift supervisor was not at all honest treatment towards me. After having left my car for repair for a specific thing (Fuel Injectors Replacement & Carbon Clean Procedure), now they return it to me with a NEW problem that I did NOT have before going there (a problem code with the catalytic converter). They deliver my car supposedly "repaired" and give it to me with the check engine light ON. At that time the only solution they gave me was to RESET the light and as expected, it didn't work and it came back on. The next day I took the car back to them and they did not want to take responsibility for the damage that occurred under the coverage of their facilities. Not satisfied with that, they want me to be responsible for paying for the fix of a problem that occurred under their facilities. Anyone who knows a little about mechanics knows that, these types of procedures where after changing the fuel injectors, and doing a carbon cleaning, this carbon will look for a way out and the only way is the catalytic. This can cause your catalytic converter to become clogged or your sensors to become clogged with carbon. This was exactly what I tried to explain to them and they still don't take responsibility. I have been a Honda customer (Manassas, VA) for years and for the first time I took my car to this dealer (Owings Mills, MD) and this happens to me. Frustration and helplessness is not enough for what I am feeling right now."
"(CONTINUED)…I told him what I had just witnessed and he simply said hold on and went inside to ask around, I presume. He came back and said “oh they were just trying to get another customer car out of the service lane that was behind yours so they tried to take it out and I guess they thought the doors were going to come down on your car” and then proceeded to gesture for me to pull my car inside of the service lane, pop my hood, and installed the piece on the hood of my car right there in the service lane. I made sure to stand next to him and the other man that was there and watch because I had no trust left for anyone that got near my car. Danny popped the piece onto my hood and then the possible mechanic used his phone flashlight to inspect my engine..? Danny closed my hood and told me that if I had any issues to call him. I said thank you and went on my way. Josh, my advisor, had been on his lunch break when I arrived, but he was very courteous to give me a call even though I had already left. I explained to him what happened and he apologized and told me that it would not happen the next time that I brought my car in for service. I informed him that I would never be going back there. He understood and wished me the best. Overall, this dealership completely demolished any trust I had with them and I do not feel safe taking my vehicle or even recommending anyone else to take their vehicle there. I do not blame Josh because he did his job and I am aware that he will not be checking under the hood of every single vehicle that comes in for service but everything just came together so horribly. I only hope that no other customer had to experience, or will ever experience, what I had to."
"THE ABSOLUTE WORST!!! I took my new 2023 civic for its first service (A1: oil change and tire rotation). I had my vehicle serviced on a Thursday and Friday night I turned on the ac and I smelled oil coming through the vents. I popped the hood and the oil cap was laying next to the hood latch and my engine bay was covered in oil. I was EXTREMELY disappointed that a rookie mistake like that was made. I had to take my car back to the service department the following morning (Saturday) to get it cleaned, on my day off. I informed the service manager, Danny, as well as my service advisor, Josh, of the situation and their silence proved to me that they understood the mess-up that had occurred. They asked for only one hour of my time to clean my engine bay. After that hour I saw my car was parked outside, I assumed it was ready and walked in to talk to my advisor since I did not get a call/text. Josh assured me my car was clean but when I double checked and swiped my finger across it was clear that the oil was not cleaned. Josh took my car back to get it cleaned, again. I waited some more until I saw them pull my car into the service lane and I walked in to triple check and thankfully it was cleaned. I was also informed that a fabric cover under my hood was soaked in oil so they removed it and ordered a new one that I could pick up on Tuesday. I thanked them and left. However, they had proved to me that they could not be trusted so I had to get a second opinion. I took it to another dealership to get it inspected and to my surprise there was a lot that was done wrong— underneath my car was still drenched in oil, I had excess oil now, I needed another oil change, and on top of that the oil that was drained was dark… this meant that my oil was never changed. I had everything inspected after I was informed of this. My tires were checked and the air in my tires and all the lug nuts. I had spent the majority of my day trying to fix Honda’s issue and it being my day off and not being offered any compensation for this mess that they created, or even having better customer service other than “come see me if you have any other problems” simply infuriated me more. I ended up having to pay for services elsewhere for a car that Honda was supposed to service for free. My first 2years/24k miles for this 2023 car should be free. I went back to Honda after my car was finally serviced properly and I explained everything that happened and how I wanted to be reimbursed for the service and cleaning of my car. Tuesday came around and I went to go pick up the check I was owed and the part that needed to be installed in the hood of my car after it was damaged. I dropped off my car in the service lane and waited inside of the waiting area. Only a few minutes went by before I heard yelling “whoa whoa whoa!” The commotion was so loud that even with the doors closed customers stood up and tried to peak over to the service lane to see what was going on. My heart sank when I saw that all of the attention was drawn towards MY CAR! I quickly rushed outside to find three service advisors standing halfway out the side door facing the direction of my car. My car appeared to be very close to the automatic doors that lead outside of the service lane. Both doors that lead outside were closed and I didn’t know what had happened and why there was so much commotion. I was simply flustered because no one was going to say anything to me, clearly. I asked what happened and then I told an advisor that I was not going to leave my car’s sight. It had already been messed up once by them and I refused to let them mess it up again. The advisor told me to just take the car around then because that was what the porter was intending to do. The porter quickly got out of my car and said “I’m sorry” and rushed inside. I was so confused as to why he looked so guilty and why there was even any yelling directed towards my car. I drove my car around and then waited inside of my vehicle until Danny, the service manager, came back out and then I explained what happened…(CONTINUES)"
"I had my car serviced die to a tire problem but instead I was told that there was a recall on my vehicle. However I told the representative at service department to make sure to check the tire because air was depleting.. According to who ever inspected my tires they didn’t find anything wrong. The following day the same issue, so I checked it myself did a simple leak check and found a nail on my tire. How could they miss that?"
"I wouldn't recommend this place to my worse enemy. The customer service at this place is horrible, and the service department is very unprofessional and lacks the necessary knowledge and information to service a Honda vehicle. Save yourself the time and money, and select another Honda dealership. I would give zero stars if I could. Update: Shinork Ozkan(Service Director) is a good man, and he's very customer service oriented. He helped my situation out and tried his best to rectify the issue. I originally gave a 1 star rating, but because of him, I increased the star rating."
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