Mr. Tire Auto Service Centers 7700 Harford Road, Baltimore, MD 21234

"Horrible customer service. 3 employees acted like they had no time. Manager/supervisor being the worst one. Just pass this Mr tire and go to a different location."

"What a great place. They get you in and out fast they give you a fair price and they’re so friendly. It makes you feel like its your local shop."

"We went in to have our brakes checked, front and back. We thought we would need both. The brake inspection was free. We were pleasantly surprised to find out that we only needed front brakes and rotors. He told us the back brakes were fine. If he was dishonest, he could have hit us with back brakes too, but he was honest and did not take advantage of us."

"I have been going to this location for years for my tires. Recently I went to purchase four new tires and was told that installation will take no longer than 45min to an hour so I opted to wait. After waiting for an hour the front desk employee came to me and stated ,” Whomever put the current tires on put on a lug nutt that was too small so we have to work with it a little more to get it off.” Upon which I replied okay. (Let me advise you that the current tires I’m having replaced they installed in 2020. )Approximately 20 to 30 minutes later the front desk representative returned this time stating,” So now the part that the lug nutt screws on is loose and is just turning.” In directly admitting damage. I took my vehicle to a nearby shop immediately who pointed out that the lugg nuts were indeed the same size which debunks the technicians first claim. The lug nut marked with black is the one they damaged. You can see in the photo all the dents and scratches from them trying to get off the lug nut). I wish I could upload video of how the stud is broken and just turning now. Furthermore if the stud was just turning why not immediately notify me or if you knew you couldn’t get it off properly I’d rather you come out and say that instead of damaging it and then acting as if it were already done. Now I am left with a $341 bill after spending $846 on tires. Where are the employees integrity!? Corporate is only agreeing to refund $30 for the tire install, what a slap in the face. Where is the proper investigation . I have video and photos and still they are refusing to pay for the damages. Stay far away from this place if you don’t want to be left with an additional bill. Now I have to go through the courts to get the reimbursement I deserve."

"I have taken my car here for years for oil changes and minor repairs, and they have always been so kind and professional. The manager, Chris, is great! I was having issues with my diagnostic port due to work I had gotten done at another repair shop, and he and his team fixed it for no charge! It was an easy fix, but many places would have still charged the diagnostic fee. I highly recommend this location!!"